Jamille Hernandez

Expand my knowledge and grow professionally in a company where I can improve opportunities .

Bank of America, Newark, NJ

Nov. 2006 - Oct.2008

Loss Prevention Advocate/Senior Collector II

•Handling a high influx of in-bound and out-bound calls pertaining to the reconciliation and collection of delinquent accounts, from 30 days past due to 180 days past due.
•Preventing impending loss and increasing profitability through negotiation and enforcement of schedules collection campaigns, such as settlement and fix payment programs, consistently achieving goal in the collection rate, recovery, and quality performance.
•Consistently earn highest rating in customer service quality surveys
•Ranked within the top performance card services agents assigned to 150 and 180 days collections activity.
•Extensive review and skip tracing with Fast Data, Lexus Nexus and credit bureaus.
•Assisted and supported managers to make sure co-workers took and passed education classes. Mentored new employees.


EM Systems Group, Bayamon, PR

Feb. 2004-July 2006

Sales Executive

•Exceed sales goals each year.
•Manage thirty-five Credit Union accounts and seven major Bank accounts
•Consistently earn highest rating in customer service quality surveys
•Coordinated and responded to complex customer requests, resulting in increased sales and customer satisfaction
•Sold and worked with a variety of Data Card products, banking equipments and services, including dispensers, safe recycles, counting machines, Identification Systems, ATM machines and security systems equipments
Triple-S, Inc, San Juan, PR

March 2002-January 2004

Customer Care Representative

•Updated compliance procedures, documented changes made, evaluated medical claims and pre-authorized medical procedures in order to accomplished customer’s needs.
•Implemented policies and procedures over the HIPAA regulations and Medicare standards to ensure coordination of benefits for customers.
•Coordinated with other departments, which helped standardize procedures across all procedures including financial department, claims department, medical department, legal department, auditor department, dental department, COB department and many others that worked along to ensure the best quality of service.
•Demonstrated administrative expertise in processing of journal subscriptions and organizational membership fees.

Bachelor in Business Administration
Minor in Human Resources Management,
Interamerican University of P.R.
San Juan, Puerto Rico
May 2005