IT System Analyst/ Engineer

To serve any esteemed organisation, my five years of IT Network and Support Specialist experience on a MICROSOFT Platform.

January 2009 - Till date Senior Systems Analyst
HCL outsourced to First Gulf Bank
(Job proifle - same as below)

October 2007 – December 2008 Operations Support Executive
Gulf Computers LLC. Outsourced to First Gulf Bank, Abu Dhabi
Data Center Support (IT Department, Head Office)
Providing First Level Data Center Support on shift basis 24/7
Ensuring Uptime of all Servers.
Logging downtime of all ATM’s CDM’s and Troubleshooting where necessary.
Performing EODs for various Software that includes Core Banking Temenos Globus, Islamic Banking, Polaris Collection, Sparrow ATM and other UAT Environment.
Providing First level Support to Globus and Channels Integrator , CRM, IVR etc
Managing Avaya Witness for IVR Voice Recording utilities.
All System Tapes backup and restorations. Includes Windows, AIX, and Linux Servers.
Collecting Image Backup of Critical Servers and restoring it if require
Operating and Managing EMC Net worker Backup.
Maintaining Maximum Uptime for all Banking Channels.
Providing Second level User Support.

June 2004 – June 2007 IT Supervisor
Worked as an IT Supervisor for Umbrella Network Solutions, India (ISP)
Designed the Network Backbone of the company (wired and wireless).
Worked with Internal and External Access Points (bridges and repeaters).
Handled market research of network products.
Coordination with Vendors for hardware, and supplies.
Held conferences and projected company services to clients.

March 2004 – May 2004 Network Administrator
Worked as a Network Administrator in R.V.Net, India (business associate of Sify broadband)
System Development and upgrades of computers and networks.
Designed wired networks for offices and home users.
Assisted users with their Personal Computers and Software.
Troubleshooting networks and pc problem solving.
Performed preventative maintenance on Pc's and peripherals.

2008 ALHOSN University (currently pursuing)
Masters in Information Technology, Affiliated to Halifax University, US
2004 Emirates Aviation College, Dubai
BTEC in Electronic Engineering and Computing, Affiliated to Edexcel, UK