umashankar1966cv

Service Operations (Automobiles), Service Management, Quality Assurance & Control & Customer Relationship Management with leading organisations.

Service Operations
„P Directing service operations including development & implementation of policies and procedures, ISO documentation for reliability assurance, cost control, inventory control.
„P Formulating operational budgets predictions for the department & ensuring their timely achievements.
„P Preparing the bench mark prediction and making the enhancement in all related areas of operation to achieve the pre-defined bench marks.
„P Interfacing with suppliers for steady enrichment of the Special Service Tools.
„P Trouble shooting of Hydraulic system in any application viz. Mining/ Construction equipment, Crushers, Cement PlantˇKˇK etc

Spare Management
„P Estimating the spare parts requirements & maintaining the indents.
„P Conceptualising & executing strategies to facilitate appointment of dealers as well as optimise service delivery & profitability at dealers.
„P Maintaining the optimum inventory stock to minimise the out-of-stock situations.
„P Establishing dealer Commercial Systems & Process Flows to streamline service operations by condensing the purchase of high range products & raising the repair activities.

Quality Assurance
„P Ensuring optimum quality standards across service processes to optimise service deliveries.
„P Taking adequate measures like implementing & improving the KPI (Key Performance Indicators,
Implementation of FTA (Fault Tree Analysis), Implementation FMECA (Failure Mode Evaluation & Criticality Analysis), TPM (Total Productive Maintenance), ISO Certification requirements & Techno Commercial Activities in compliance with quality standards.

Customer Relationship Management
„P Ensuring speedy resolution of queries & grievances to maximise customer satisfaction levels.
„P Dealing with customers / service staff about products for smooth functioning.
„P Undertaking process planning, conduction & analysis of service measures to attain optimum service deliveries.

B.E (Automobile)

Member of Institue of Engineers, India
Member of Institue of Valuers, India

ORGANISATIONAL EXPERIENCE

Since Julyˇ¦06 with M/s Yanbu Cement Company, Kingdom of Saudi Arabia, as a Chief Manager Diesel, (Representative of M/s ACCLtd. A division of Holcim India)


Growth Path
Assistant Manager Febˇ¦1993-Junˇ¦1998
Deputy Manager Junˇ¦1998- Junˇ¦ 2006
Chief Manager Diesel Julˇ¦2006 to till date



Since Aprˇ¦02 with M/s Yanbu Cement Company, Kingdom of Saudi Arabia, as a Deputy Manager, (Representative of M/s Associated Cement Companies Ltd.)

Julˇ¦98-Apr'02 with M/s Associated Cement Companies Ltd., Kymore as a Deputy Manager,

Febˇ¦93- Junˇ¦98 with Associated Cement companies Ltd., Wadi as Asst. Manager

Decˇ¦1989-Janˇ¦1993 with M/s Rajashree Cements(Division of Grasim Industries ), Karnataka as an Assistant Engineer

Aprˇ¦89-Novˇ¦89 with Automotive Manufactures Ltd., Vijayawada as a Service Engineer