Experienced Skilled Enty Level Professional
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Education: 4
Experience: 9 years
Relocation: Yes - Internationally
Career Objective
To seek employment at a firm that values teamwork that will allow me to build on my skills and which optimizes professional and personal growth for future advancement.
Professional Experience
* PASSENGER/CUSTOMER SERVICE AGENT
DNATA - Passenger Service Department / Check-In Agent
11 Nov. 2003 - Until Present
Job Description:
To provide consistent quality service to the customers at any designated area (Check-in, Gates Transfer Desk) in line with agreed Service Standards and Standard Operating Procedures (SOP). Ensure Safety policy and security standards applies to the work areas set by the Company and Local Authorities.
* PASSENGER SERVICE AGENT
Manila Integrated Airport Service Corp. (MIASCOR)
01 Nov. 1999 - Oct 2003
Job Description:
Working as a ground staff between the airline principal and the passengers, my duty is to provide the needs of every incoming and outgoing passenger based on airline standard policies and procedures.
Assigned to Saudi Arabian Airlines, I had crossed utilized assignments with Swiss International Airlines, Continental Airlines, Kuwait Airways and Qantas Airways.
Areas assigned to such as Flight Controller, Passenger Check-In Agent, Ticket Analyst/Recorder, PRR, Gate Agent, Arrival Agent and also Transfer Desk Agent
Eductation
1999 Bachelor of Science in Aerospace Engineering
Air Link International Aviation School Manila, Pasay - Philippines
1993 Secondary Level / Highschool
Greenville School Manggahan, Pasig City - Philippines
Certification
AIRSIDE LOAD MANAGEMENT, Emirates Aviation College 17Aug 2008
AVIATION SECURITY RESFRESHER COURSE, Emirates Aviation College 12Jul 2008
DANGEROUS GOODS ASSESSMENT, Emirates Aviation College 26Jun 2008
BASIC AERONAUTICS, Emirates Aviation College 02Feb 2008
PERFORMANCE MATTERS, Emirates Aviation College 28Jan 2008
INFORMATION SYSTEMS PROTECTION, Emirates Aviation College 16Apr 2007
CERTIFICATE OF APPRECIATION 03Jan 2004
Excellent support for operations during the month
Dec.’03 feedback from SPSO-Mr. Kammath,
D/O-Nemr and SUPR-Jai
DNATA BUSINESS SKILLS 01Dec 2003
INTERPERSONAL FLEXIBILITY/12 TRAPS, Saudi Arabian Airlines, Pasay City May2002
BASIC SAFETY COURSE, Miascor Training Center, Pasay City Nov 2001
DEPARTURE CONTROL SYSTEM, Miascor Training Center, Pasay City Aug 1999
INT’L PASSENGER HANDLING AND SERVICE July 1999
TRAINING/CUSTOMER SERVICE
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