Presentation Skills, Negotiation Skills, Team Leadership, Training the Trainer, administration in a Personnel department.

A self-motivated and hard working personnel officer with and work as part of a team Proven leadership skills, including managing and motivating other staff to achieve company objectives, an effective communicator at all levels

jan 2008 – Sep 2008 U.K Visa Application Center for the British embassy
Position : Customer service (Qatar-Doha)
Duties : 1- Fill application
2- Handel all customer problems
3-Ckeck all documents required from the applicant
4-Apply for the visa



Mar. 2004 – Dec 2005 UNESCO Organization
Position: Quality assurance officer for International computer driving license (ICDL).
Duties: 1-Held session for seven subjects and exams for candidates.
2-Making exam reports and submit it to unisco office.



Feb. 2002 – Mar. 2004 MOBINIL
Position Customer service.
Duties: 1-promote a customer focused culture within the front office operation and to participate and implement in training as directed.
2-assist the current and potential customers in terms of the products, services and offers.
3-communicate effectively with customers, and to resolve issues promptly within delegated authority, except in the most exceptional of circumstances.

Sep.2001-Feb.2002 Allianz group (Arab international co.)
Position: Financial consultant

Duties:-Interviewing candidates and checking references.
-Developing effective training programmes.
-Organising and conducting induction training sessions for all new employees.

Sep.2000-Sep. 2001 American Life Insurance Co. (Alico).
American International Group (A.I.G)
Position: Team Leader

Duties: - Preparing calls with customers
-Public relations (organizing meeting & conferences with customers)
-Sales policy for life insurance
-Developing effective training programmes.
-Organising and conducting induction training sessions for all new employees.


Jun 1999- Sep. 2000 Siemens Co.,
Position: Administrator in the communication dep.
Duties: 1- prepares all forms of communications to provide information to supervisors, peers, subordinates and to communicate with other Departments.

2003 International computer driving licence
(ICDL) from UNESCO
UN 03 02 0554

1995-1999 Bachelor Degree in Business Administration
Arab Academy for Science and Technology
Alexandria, Egypt.
G.P.A: V. good and degree of honour (Major marketing)

1992-1995 High School Certificate (Thanawaya Amma)
English Girl College (E.G.C.)
Alexandria, Egypt