Sales and Marketing Specialist

To pursue a role in Marketing and Business Development for a leading corporate, whereby the decisions made will directly influence the growth and profitability of the company, through serving customers¡¦

2005 to August 2008 Marketing Specialist - AFRICAN CENTURY TRADING - Bahrain

„X Handling the Commercial Line
„X Preparing reports (Monthly, Weekly).
„X Dealing with small & medium-size companies.
„X Dealing with Retail.
„X Targeting new businesses.
„X Gathering information on market development.
„X Examine industry trends and competitor activities.
„X Managing clients Relations.
„X Using tact & diplomacy to deal with dissatisfied or difficult clients.
„X Following up with policies due to renewals.
„X Issuing Quotations.
„X Establishing and maintaining good relations with existing and potential customers.
„X Business Analysis.
„X Analyzing surveyor¡¦s reports.
„X Examining proposals.
„X Meeting with costumers and deal with their needs and queries.
„X I already have my network of contacts which contain major factories, contractors and other commercial institution.


2004 ORASCOM TELECOM TUNISIANA - Tunisia
Customer Services
Missions :
o Customer Relationship Management
o Loyalty programs and updating customers database
o Market research
o Dealing with all type of mobile and pocket PC


2003
Tunisie Stock Market ¡VBack office Manager - Tunisia
o Stock broker in Tunisia Stock Exchange
o Marketing investment products
o Presenting a monthly report on local market
o Handing companies portfolio in the Tunisian Stock Exchange

2002
Teleperformance- Telemarketing and Sales -Tunisia

o Market Researches
o Customer Relationship Management
o Contacting clients
o Updating client database

2000-2004 ESSEC (BSC Economic and Business Sciences) - Tunis ¡V Tunisia
BSc in Finance and Banking Economy
Major in : Customer relationship management in Tunisian banking field
National Diploma of -Economic

2000 School of Management and Computer Science - Tunisia
National Diploma of Technical Agents

1998-1999 High School Diploma specialization in Mathematics;

LANGUAGES
Arabic: Native
French: Fluent
English: Fluent
Italian: Average

SKILLS_________________________________________________

„X Computer and business information systems
„X Business applications of computers
„X Microsoft Office Applications (Access, Excel, Word and Power Point)
„X Working under pressure
„X Value Team Work environment
„X Closing Sales on spot.
„X Communication skills