NAVEED AHMED KHAN (Assistant Manager Sales)

To progress into an executive position within the operations and customer services sector. Position should allow for continued personal and professional growth proportionate with performance and achievement.

M/s MAKKAYS (2006-present)
A solution selling company provides Information Communication Technology (ICT) and Electrical, Electronics and Industrial (EEI) products and services.

Senior Communication Executive
• Primarily responsible for Sales Management of ICT and EEI products and services to prospective customers to meet monthly, quarterly and annual sales targets.
• Reporting to the Senior Manager Sales and Marketing.
• Keep control and manage branch operations and ensure smooth running of company policies and procedures and report to the Senior Manager Operations.
• Evaluate customer needs and recommend solution and services based on their requirement.
• Handle all administrative functions for pre-sales and post-sales activities.
• Deliver presentations and demonstrations to maximize sales performance.
• To develop knowledge of products, promotions, competitors, sales support tools and market trends.
• Coordinate with marketing department to identify and suggest promotional activities to the benefit of the company and customers.
• Be fully compliant with ERP requirements and timely update data in Sales Management System (SMS) module.
• Maintain good staff relations through effective communication, leadership, discipline and motivation.

Achievements:
• Exceeded sales targets and developed a profitable branch office.
• Increased market presence and customer portfolio.
• Identified and initiated business opportunities beyond regional market.
• Management has appreciated for outstanding performance on several occasions and awarded with merit certificate and cash rewards.

CYBER INTERNET SERVICES (PVT) LTD. (2003-2006)
An Internet Services Provider (ISP)

Senior Customer Support Engineer
• Responsible to provide customer services and support to North Region all customers.
• Report to the Manager Customer Services and Support.
• Managed a team of 5 staff.
• Account management and customer care.
• Provide timely feedback to Network Operations Centre for maintaining and improving the Quality Services Standards.
• Supervising, motivating and encouraging the highest possible standards of customer services from the team.

Achievements:
• Won new customers and made unsatisfied customers come back.
• Built and maintained good customer relationship with difficult customers.

MBA-Management Information System/Information Technology (MIS/IT) (2003)
IBMS/CS, NWFP Agricultural University Peshawar, Pakistan.
CGPA 3.49/4.00
B.Sc- Mathematics & Physics (2000)
University of Peshawar, Pakistan.
F.Sc-Pre-Engineering (1997)
F.G Degree College for Men Peshawar/FBISE Islamabad, Pakistan.
SSC-Science (1995)
F.G Boys Model School G-6/4 Islamabad/FBISE Islamabad, Pakistan.

SKILLS AND TRAININGS

• Considerable experience in using Microsoft Word, Excel, PowerPoint, Internet & Email.
• LAN management and Troubleshooting.
• Dealing with clients, deliver presentations and demonstrations.
• Possess knowledge and understanding of emerging technologies.
• Team player, good with people, determined and always enjoying a challenge.
• Excellent interpersonal relationship skills and proven leadership skills involving managing, developing and motivating team to achieve their goals.
• Intensive ICT and EEI sales management and development trainings includes, products and services, solution selling, developing leads, cold calling, identify customer needs and closing the deal.
• Participated in Cisco SMB trainings.
• Attended Executive Development Workshops and Seminars.

PROFESSIONAL PROFILE
I am an enthusiastic and dedicated professional with 5+ years experience across sales management and customer services. Self motivated, self confident, results driven in company operations and growth with proven organisational and managerial abilities. An exceptional team leader who is able to perform, develop and motivate to achieve desired targets. I can demonstrate a strong ability to manage given task from conception through to successful completion. A proactive individual with a logical approach to challenges, performing effectively within a highly pressurised working environment.

LANGUAGES
English: Fluent in spoken and written.
Urdu: Fluent in spoken and written.