seeking a position in sales marketing purchasing hospitality or another position that suits my needs

to apply my diversified skill level and vast experience to a potential employer in order to best serve our clients

Delta Airlines Atlanta, Georgia
Reservations Sales Agent 10/2005 - 7/2008

Provided support by answering inquiries from internal and external customers by assisting inconvenienced passengers, answering inquiries regarding fare structures and change/refund policies. Handled all facets of work associated with incoming customer contacts. Efficiently communicated with customers to resolve all inquiries regarding schedules, fares, flight information, airline tariffs and general travel information. Resolved booking, scheduling and all customer related problems.

Southwest Airlines Dallas, Texas
Customer Service Agent 6/1997 - 7/2002

Display outstanding and superior customer service to the general public and maintain Harmonious relations with passengers. Administer transactions at the ticket counter, issuing boarding passes at the gates and providing general flight information.

United States Coast Guard Alameda, California
Storekeeper 6/1991 - 6/1997

Resolved all customer inquires, coordinated order processing and delivery. Determined customer claims and prepared all customs documents for international shipments. Managed all office operations.

Miami Dade College Miami, Florida
Major: Legal Assistant 40 Semester hours complete