Operations Manager

To explore new opportunities that will take full advantage of my management experience as well as my operations and process improvement background.

HEALTH NET OF ARIZONA, INC. Shelton, CT 2006-2008
Manager, Membership Accounting and Eligibility
Reported to Director of Membership Accounting and Eligibility with responsibilities spanning 35 associates inclusive of management team of three supervisors
* Implemented staff restructure for the Medicare team resulting in functional alignments that streamlined job duties and improved turnaround times.
* Realized $2.5 million in additional payments to Health Net related to 2006 Medicare membership activity by leading special reconciliation between Health Net and CMS.
* Created new streamlined system which utilized print department to do mass mailings that met government compliance, saved hundreds of man hours and significantly reduced production costs.
* Led system projects in response to changing Medicare and Medicaid program needs. Enhancements ensured continued systematic data interfaces with the government programs and compliance with contractual obligations.
* Created new data entry process that streamlined and reduced the manual keying time into the membership database during the busy season, allowed for upfront quality analysis and enhanced data entry capacity, reduced man hours and production costs associated with the excessively high volumes.
* Analyzed and restructured the Medicaid team work flow resulting in a reduction of duplication of effort, timelier and more accurate monthly reconciliation with the various State Medicaid programs.

PREMCOR REFINING GROUP, Old Greenwich, CT 2004-2006
Supervisor, Wholesale Billing
* Monitored and resolved issues on the daily unbilled exception reports, which allowed for the timely and accurate generation of an average of 2,000 invoices per day.
* Created all department policies and procedures which established internal controls within the department and ensured full SOX compliance.
* Instituted a standardized new customer and deal set-up process that enhanced data integrity within the billing system and reduced the turn-around time for invoice generation from point of sale.

BRINKS, INC., Darien, CT 1998-2003
Asset Management Accountant (2000-2003)
Tax Accountant(1998-2000)

Southern Connecticut State University, New Haven, CT
Bachelor of Science Degree, Accounting

Demonstrated strengths include:

Solution Seeker Excellent Communicator Analytical Thinker
Results Oriented Technical Competence Productive Management
Cost Conscious Customer Focused Personally Accountable