Customer Service Executive

I aspire to be the most admirable employee,reliable focused person that consistently delivers value added services to customers and other stakeholders. Inspiring others to meet my employer’s corporate objectives.

After my diploma I secured an internship with Kenya for four months with Airways, with over three years experience in a service industry as a Customer Service Advisor with Maersk Kenya a global shipping company and as a Category Assistant at one of the countries leading supermarket.
Advising Shippers on vessels schedules and confirming space on requested vessels.
Attending professionally to walking in clients, responding to mails and attending to phones calls.
Raising invoices and Issuing Bills of Lading.
Placing orders
Monitoring stock movement
Coding of stock items
Stock taking
Assisting customers where and when required
Ensuring that customers’ complaints are handled promptly

Jan 2006. – Sept. 2007 : Kenya Institute of Management (KIM)
Diploma in Purchasing and Supplies part II.

2005 Jan – June : Kenya Institute of Management (KIM)
Certificate in Business Management
Mean Grade – Credit.

1997 – 2000 : Emining Secondary School
Kenya Certificate of Secondary Education
Mean grade C+

I am both a team leader and player. This out of my trustworthy and reliable leadership track as SACCO branch representative at Uchumi Westlands Branch and as a class representative at Kenya Institute of Management at various levels.
I also had an opportunity to lead a data capturing team at Kenya Airways.