Kamal Omran

An enthusiastic and self-motivated revenue assurance specialist with interest in moving into IT and project management to apply my knowledge, in a context which will allow further development of my skills.

•Orange Business Services Nov.2006 – Date
Job Title: Data Solution Specialist.
Department: PPM/Service Asset & Configuration Audit.
Team: VAS (Value Added Services).

Responsibilities:

•Maintain the reference tables for all ordering and inventory tools used for all value added services.
•Manage the data flow within the order to bill chain to ensure the data integrity within the full chain.
•Run anomaly procedures to detect all errors in the mediation data for value added services and proceed with necessary corrective actions accordingly.
•Work closely with the circuit connectivity management, billing and revenue assurance teams to insure that we have a perfect match between ordering, provisioning and Billing for all value added services.
•Audit the internal connections on a regular basis and ensure that the unused connections are ceased and their associated cost is no more invoiced to the company.
•Propose system, process or procedure improvement in order to minimize the number of repetitive problems.
•Assist in all revenue assurance and cost cutting projects.
•Help in answering all billing queries related to value added services.
•Help in documenting all process and procedures used within the team.
•Take the ownership of the tickets related to all this billing database and perform corrective actions whenever needed.
•Report to management on a monthly basis all assigned projects, tasks and tickets status.
•In-depth analysis of periodic performance results, with focus on any specific trends that show a negative impact on profitability whether revenue loss or increased cost to business.
•Building new reports according to internal customers/high management need to focus on a certain area in the business.
•Communicating and investigate the weaknesses in the business to ensure better results and performance of the business.

2005 B.Sc. in Computer Science
Modern Academy, Ma’adi

Graduation Grade: Very Good

Graduation Project:
E-District System Design & Implementation applied to Ma’adi District.
The main idea of this project is to apply part of the E-government system approach to an Egyptian administration.

Tools, 1st version: Using C#.Net as a developing tool, and SQL server2000 as a DB tool.
Tools, 2nd version: Using Oracle Developer 9i as a developing tool and Oracle 9i as DB tool for another version.

Project Grade: Excellent

Professional Courses:
System analysis and design, Database Design, DBMS, Project Management, DSS, Operation Research, Communication and Networks, Operating System, Object Oriented, Reengineering, Quality Control.

Courses obtained through OBS:

Soft skills courses:

Time Management.
Communication skills.
Satisfaction through communication.
ITIL Lean Sigma Overview.
Leadership.
Negotiation skills.

Technical courses:
Core Technical Training Programme.
IP-VPN.
IP VPN Interworking Solutions for Partners.
TCP/IP routing and host security.
Huawei Configuration & Troubleshooting Workshop.
Exploratory Data Analysis.
Advanced IP Addressing.

Good experience in using and administrating the following:

-OS: Windows 9x/NT, XP, Vista.
-Languages: C, C++, Visual Basic, Power Builder 6.5, Html & Asp.
-Database Tools: Access97, SQL Server2000, Oracle 9i.
-Microsoft Applications: PowerPoint, Word, Excel, and Internet Explorer.

Courses:

•Oracle developer 9i.
•CCNA.

Work exoerience:


•RAYA Contact Center May 2004 – Jun. 2005
Team leader, Co-trainer

Responsibilities:

•Leading 10+ agents to achieve their targets.
•Deliver daily reports about the sales status, as well as performance & agent’s related issues.
•Serving as co-trainer for a new hires.

Achievements:
•A solid background in sales and product experience in RAYA Contact Center (subsidiary of RAYA Holding). Joined the campaign of selling Mortgage to the UK.
•Promoted to be team leader.
/*started my sales career as an international sales representative and then got promoted after 5 months to be a team leader.*/
Summary of Qualifications:

•Extensive product knowledge and a solid history of sales success.
•Proven ability to develop sales potential in new market areas as the UK.
•Ability to coordinate the efforts of many to meet organizational goals.
•Productive and efficient work habits without supervision.
•Self motivated with high energy.

•Prima Soft, Egypt Jun 2003 – Dec. 2003
Junior Programmer

Responsibilities:
•Implementation, testing and developing some applications using:
Data Base management system: SQL Server 2000 as DB tool and Development tool: PowerBuilder 6.5 as developing tool.

Languages:
Arabic,English - fluent.
German - fair.