customer service executive

Seeking a challenging career in a well-known organization upon which I can apply and further enhance my academic and professional background, skills, knowledge, culture and experience.

September 2007 - Present: Customer service and Documentation specialist in export
Ocean Express Shipping Agency: (Messina Line)
9 elfawatem st. - el sultan hussein, Alexandria, Egypt, Egypt

Company Industry: Shipping
Job Role/Department: Customer Service


- Documentation:
Responsible for receiving shipping declarations from customers, and then issuing shipping orders accordingly.
Responsible for booking, for making bills of lading and for making invoices.

- Customer Service:
Answering phone calls and replaying e-mails.
Sending e-mails to our head office for customers' complaints and critical cases that need solutions.

June 2007 - August 2007: marketing and sales executive
Ocean Express shipping agency as agent for Messina Line
9 elfawatem st. - el sultan hussein, Egypt

Company Industry: Shipping
Job Role/Department: Marketing

Responsible for increasing the no. of customers which result in increasing the market share for the company. Also responsible for achieving the target requested by our head office

September 2006 - May 2007: Export department - customer servise executive
medlevant shipping agency as agent for hapag lloyd container line
9 hussein hassab st. - el zaher tower - el sultan hussein, Egypt

Company Industry: Shipping
Job Role/Department: Customer Service

Responsible for receiving shipping declarations from customers, and then issuing shipping orders accordingly. Also responsible for booking, for making bills of lading and for making invoices.

May 2006: Faculty of Commerce - English section, Alexandria, Egypt
Bachelor's degree/higher diploma, business administration