customer service/ Administration

seeking a challenging position in a reputable, well-established organization in order maintain my skills as well as improve them.

March 07- Current Barclays – Egypt Cairo, Egypt
Operation officer,
Deliver world class service to 60 Branches related to:
•All doings related to TDs & CDs .
•Internal Transfers.
•Outward Transfers.
•Corporate Payroll.

Feb. 06- March 07 Piraeus Bank – Egypt Cairo, Egypt
Customer Service & Operation officer,
•Offering and selling financial products and services (Credit Cards, CDs, TDs, Loans).
•Handling clients’ issues, requests, and inquiries.
•Opening new deposit accounts.
•Handling Minor and Inheritance accounts.
•Receiving personal and car loan applications + required documents.
•Renting Safe Boxes.
•Stop/Remove Cheque payments.
•Scanning clients’ signatures.
•Issuing Balance Certificates.
•Issuing Capital Certificates.
•Handling all doings related to TDs & CDs .
•Receiving LGs & LCs applications + required documents.
•Internal and External Transfers.

Jan 04- Jan 06 Bank of America Florida, USA
Professional Teller,
•Provide basic teller services (Deposits, withdrawals, credit card payments, account transfers, Cashier cheques & Money orders Issuance).
•Promote consumer services and products (Credit Cards, CDs, TDs, New A/Cs, Online Banking)
•Handle the ATM including weekly balancing.
•Balance daily work in accordance with established policies and procedures.

Jul 02 – Sept. 02 Summer Training Vodafone Corp.
Jul 01 - Sept. 01
Admin Assistant, HR Dept.
•Filtering incoming Resumes.
•Conducting exams to candidates.
•Scheduling meetings and appointments.
•Filing.
•Sending/receiving emails and faxes.
•Handling phone calls.

1999-2003: Helwan University.
Faculty of commerce & business administration.
English Section.
Major: Economics.

1994-1999: Huda Shaarawy Language School.

1987-1994: Sante Mary Language School.

SKILLS:
Computer Skills:
•Excellent knowledge of MS- Word.
•Excellent knowledge of MS- Excel.
•Excellent knowledge of MS- Outlook.
•Good knowledge of MS- PowerPoint.

Language Skills:
•Native Language: Arabic.
•Excellent command of both written and spoken English.

Personal Skills:
•Very good communication skills.
•Multi-task.
•Work under pressure.
•Quick learner.

COURSES ATTENDED:
Starting Date Ending Date Location Course Name
01/03/05 07/03/05 Bank of America Coaching & Leadership Management
12/03/06 16/03/06 Allianz – Egypt Banc assurance
27/05/06 01/06/06 Egyptian Banking Institution Introduction to Banking system & operations
18/06/06 21/06/06 Egyptian Banking Institution Building customer satisfaction & loyalty