Customer Service
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Education: 4
Experience: 2 years
Relocation: Yes - Internationally
Career Objective
I am keen to establish a career in the customer services profession. I seek a challenging position offering both local and international experience;to develop my career within a busy working environment and provision of fulfilling service.
Professional Experience
June 2008 to Date: Intraglobal Training Institute
HOD & Lecturer (full-time)
Head of department of the Secretarial Management department & lecturer in the same.
Secretary to all the management & staff meetings (coordination and minute preparation).
Teaching French, Office management, Business English, International trade Typing & Shorthand.
Responsible for machine and equipment & their maintenance in the department.
May – June 2008: Nestle Foods (K) Limited
Brand Ambassador
Brand representative of the Cerevita Breakfast Cereal.
Team Leader of the Cerevita School Campaign Team
Accountable for the campaigns budget, activity supervision and report writing.
Sales and marketing in stores.
April 2008: Equity Bank (K) Limited
Customer Care Representative
Responsible for Customer Care Services (Safaricom IPO)
General marketing of the Bank's products and services.
Data and information management(collection, verification and filing)
April 2007 to Barclays Bank (K) Limited
March 2008: Customer Advisor/Direct Sales Representative
Offered Customer Care Services to the bank's customers.
Direct sales and marketing of the bank's products and services.
Document and information management
Refresher course trainer
Jan – April 2007: Regional Center for Tourism and Foreign Languages
Lecturer (Full-Time)
in charge of the English Language department
Taught English and Swahili top foreign language speakers
Oct 2006 to Graffins College
April 2007: Lecturer (Part-Time)
Departmental-In-Charge of the French Language Department
Taught French(All levels) to the IATA and Hotel Management course learners
July 2006 to Prestige Business Institute
Oct 2006: Lecturer (Part-Time)
Taught French to the Hotel Management course students.
Eductation
2002 – 2006: KENYATTA UNIVERSITY
Bachelor of Education (Arts) – French & Secretarial Studies
Second Class Honours (Lower Division)
2004: BETHESDA CHRISTIAN COLLEGE
Certificate in computer software applications
2001: ELDORET POLYTECHNIC
Certificate in pre-technician upgrading course
Mathematics and Chemistry
1997 – 2000: SACRED HEART GIRLS’ - MUKUMU
Kenya certificate of secondary education (KCSE)
Mean grade B (Plain)
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