Supervisory Control and Data Acquisition ¡V Thermo Hydrolic Application

Client Relations Executive

„X Handling the assignment procedure in the company by transferring the unit ownership from one client to the other in addition to adding and deleting of joint buyers through the Real Estate Publicity Department.
„X Handling client complaints, settling disputes and resolving grievances and conflicts by performing activities such as liaison with various departments and individuals assuring consistent customer service & satisfaction
„X Issuing IOM ¡§Inter Office Memo¡¨ highlighting customers¡¦ concerns & requests which require higher management approvals by explaining the issue and presenting solutions in compliance with company¡¦s policies, rules and procedures.
„X Responsible for preparing & dispatching the quarterly projects¡¦ progress reports for assigned projects.
„X Assigned to handle a pilot project with regard to complete signing the late contracts of the various projects in coordination with contract department.
„X Preparing a monthly report to the CRM team leader with regard to team performance.
„X Created a KPI (Keep Performance Indicator) system to measure the individual performance of the CRM team.
„X Designed an access program supporting the call center team for a more efficient distribution/rotation of leads among the sales team.
„X Initiated a database for one of the major project ¡§Hyde Park¡¨ to clearly identify the bulk deals for public relation purpose.
„X Prepared a Microsoft outlook presentation in a simplified/user friendly manner, explaining/clarifying a better usage to be used by the CRM team.

- B.S., Electrical Engineering, June 2006.
Computer and Control Department,
Obour Academy for engineering and Technology.

Graduation Project
Supervisory Control and Data Acquisition ¡V Thermo Hydrolic Application
Grade: Good

Project objective

„X Water Temperature Control.
„X Water Level Control.
„X Water Flow Control.
„X Control Sacada System Application.

„X Ongoing a (PMP) project management professional.
„X Cisco Certified Network Association (CCNA), October 2006 ¡§Not Certified¡¨.
„X Programmable Logic Control (PLC), September 2005.
„X Matlab Course, September 2004.
„X Machine and PIC Micro Controller Course, July 2003.

Perfect Command of MS XP and MS Word, Excel, PowerPoint and Access.

„X Languages: C++, Micro C and Assembly Language.
„X Electrical: Electronic work Bench, Pspice, FilexCAD
„X Web Design: Html, Java Script, Photoshop and Flash.