Resume of Md.Samiul Islam
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Education: 4
Experience: 1 years
Relocation: Yes - Internationally
Career Objective
*To obtain a job in a suitable position in any esteem organization that offers opportunity to achieve top position of that institution through enhancement of my career.*To serve any dynamic and challenging field where I can explore my creativity.
Professional Experience
Customer Service Advisor (CSA)
Dept.: Credit Card, Customer Service
* Card Account Inquiry.
* Credit Card Cheque process
* Process Cash Advances.
* Selling Cards to our respective customers.
* Receive different request instructions; like –
# Card Activation.
# Credit Card Cheque Activation
# Credit Card Cheque Application Process
# Card Lost/Stolen Report & Replacement.
# Change of Address/Phone Number/Signature & Other’s.
# Fee Reversal.
# Statement Related Any Problem Solving
# Balance Transfer.
# Interest Calculation.
# Card Replacement.
# Card Converting.
# Limit Enhancement.
# Statement Regeneration.
# PIN Regeneration.
# Credit shield De-enrolment/Re-enrolment.
# Auto Debit Instruction De-enrolment/ Re-enrolment.
# Dispute Transactions-
-> Card Capture -> Wrong Deposit
-> Cash Capture
# Correction/Change of any Personal Data.
# Voluntary Closure.
# Courier Control.
# PIN Delivery.
# Card Delivery.
# Credit Card Cheque Book Delivery.
# Introducing new various offers to the customers.
# Credit card related other complains or appreciations.
Eductation
Academic Background
----------------------------
Academic Degree-
Bachelor of Business Administration (B.B.A)
Institution/University Name-
City University
Board/University-
City University
Division/Grade-
CGPA 2.78
Year of Passing-
2006
Academic Degree-
Higher Secondary Certificate (H.S.C)
Institution/University Name-
Urea Sharkarkhana College, Ghorashal
Board/University-
Dhaka
Division/Grade-
Second Division
Year of Passing-
1999
Academic Degree-
Secondary School Certificate (S.S.C)
Institution/University Name-
Power Development Board High School
Board/University-
Dhaka
Division/Grade-
First Division
Year of Passing-
1997
Certification
Training History:
-------------------
Training Organized By--Human Resource Division, Brac Bank Ltd.
Training Venue--Niketon, Road #05, House#115, Block #B,
(6th-Floor),Niketon,Gulshan-1,Dhaka.
Training Duration--19th December & 20th December-2008
Training Title--Special Training on Card Business.
Training Topics--Introduction of the training & objective, Knowledge Sharing card -pro, Knowledge Sharing Card features, Service issues ,Collection of queries faced by front & staff etc.
Additional Information
Present Occupation:
-------------------
Organization : Brac Bank Limited
Designation : Customer Service Advisor
Section/Div. : Credit Card
Current Branch : Nawabpur Br.
Prevous Branch : Dhanmondi Br.
Period : 1st January 2008 till to date
Experience
-----------
Three months internship on General Banking & Foreign Exchange Banking in NCC Bank Ltd.(Foreign Exchange Branch).
Report
------"Internship report on-Credit Management and Administration in National Credit and Commerce Bank Limited."
Computer Knowledge
-------------------------
Software:
o Office Packages - MS Word, MS Excel, MS Power point.
o Operating systems - Any windows (Win-2000/XP) platform.
o Basic concept of information technology.
Hardware:
o Installation of any IBM compatible software.
o Assembling any IBM compatible computer.
Internet:
o Able to browse anything and collect data from internet.
o Able to download anything from internet.
o Able to write, check and send mails through internet.
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