Customer Service-Adminstrarion

I want to join the field if oil and gas because i want to develop my career and my skills as well.

As a GUEST SERVICES EXECUTIVE ( Acting as a Duty Manager) ( from 25/06/05 till date).
Adhering with the grooming standard all the time to show the good image of jumeirah group as a part of dubai holding.
Handling the arrival & departure for the guests who hold a booking in Jumeirah group of hotels
( Burj al Arab hotel, Jumeirah Beach, Emirates Tower hotel, Madinat Jumeirah,Bab Al Shams, Jumeirah Beach Club),
Escorting the guests and top top VIP ( Celebrities, Business Men, Royal Families,Diplomatics,….etc)
Acting in a professional way toward any incident or issue and try to solve it on the spot to get guest satisfaction.
Handling any kind of visa problem.
Arranging a quick booking in our properties and always try to obtain the highest number of sales for rooms in order to get the highest revenue and sales commision as well.
Providing our customers with the information about our properties and services.
Performing all the paper work using our intranet syetem along with the use of windows XP, Excell and
Sometimes internet.
Burj Al Arab Hotel ( Dubai , UAE):
As a GUEST SERVICE ASSIATANT ( from 17/06/04 till 25/06/05).
Handling al the special requests for the guests,
Incoming & outgoing calls,
Using the telephone Ethic ate and paying much care to the quick and special requests.
Acting in a professional way towards any incident or issue
Handling with extra care with the high profile guests.

Four Seasons Hotel ( Cairo , Egypt) :
As a Guest Service Agent ( from 01/04/04 till 12/06/05).

Sheraton Hotel ( Sharm El Sheikh ,Egypt
As a Guest Service Agent ( from 20/09/02till 01/04/04).

Marriott Hotel ( Cairo, Egypt):
As a Guest Service Agent ( from 20/09/1999 till 30/08/2002 ).

Zahra Hotel ( Kuwait):
As a Guest Service Agent ( from 30/05/1998 till 15/10/1998 ).

B.Sc. of Tourism & Hotels, Hotel Management,
University of Alexandria, 1997

-Diploma of Guest Service at Radisson SAS Programme.
-Diploma of Make it Right Programme.
-Certificate of Service Award ( Sheraton)
-Starwood Preferred Guest Certification Program
-Dubai Quality Award ( 2004 ) ( Burj Al Arab)
-Best Newcomer Certificate ( Burj Al Arab)
-Certificate of First Aid Training ( Burj Al Arab)
-Certificates of the highest Room Sales Achievements( Jumeirah Hotels Group)