Supervisor, HR/IT advisor

To be happy.

Curriculum Vitae

Experience:

2008 Bell Internet Management Services
Position: Multi Products Solution Manager
700 De la Gauchetiere suite 2600
Montreal, QC. H9P 2T4
Tel: (514) 691 4401
Tasks: Organize, train team of employees. Report to Operations Manager regarding project development as well as monitoring, maintaining and reporting of Key Performance Indicators (KPIs). Verify client satisfaction index, and create plans in order improve quality of customer service.

2007 International Paper Polska Sp. z o.o.
Position: IT Analyst (ITCS)
ul. Lubicz 23, 31-503, Krakow.
Tel: (12) 252 6000
www.ipaper.com/pl
Tasks: Pro-actively identify customer IT issues (mainly clients from the US and EU). Deliver impeccable IT support for various applications including: SAP, Lotus Notes, AS400, MS Office and some internal applications. Follow up on high prioritized issues.
Experience: April - September 2007 (contract)


2004/6 Bell ExpressVu (Bell Canada Enterprise)
Position: Customer Service Representative, Help Desk.
1425 Transcanadienne, Dorval, Qc.H9A 3C5
Tel: (514) 421 6066
expressvu@bell.ca
www.bce.ca/en/
Tasks: Billing, Customer Service (great deal of sales), Technical Support. Coaching newcomers, Quality Control (verification focusing on performance enhancing techniques. (Ex. M.U.S.T sales technique).
Experience: Since August 2004 to June 2006


2003/4 BBM Bureau of Broadcasting Measurement Canada
Position: Market Research Analyst.
2000 Peel St. suite 800
Montreal, Qc. H3A 1V4
Tel: (514) 878 9711
www.bbm.ca
Task: Pre-screen candidates against defined criteria. Maintain and develop knowledge of the client’s opinion. Organize data received to create a global image of peoples TV/radio experience. Create and organize presentations of results.
Experience March 2003 to May 2004.


Personal attributes:

French (native speaker) - spoken
- written

English (native speaker) - spoken
- written

Polish (native speaker) - spoken
- written

Mandarin (basic) - spoken (basic)
- written (basic)

McGill University (Montreal, Canada)
Bachelor of Commerce. (B.com program, minor in Gen. Accounting)
-2002/2004

Jagiellonian University (Krakow, Poland)
Culturalism. (Specification- Middle & Far East Studies)
-2006/2008