Logistics/Shipping Manager

Seeking a challenging career opportunity related to my field of expertise, previous experiences and future career, within operations, quality assurance, and customer service field.

1) April. 2008 till now, "Agility Logistics Egypt ", a subsidiary of a multinational Company operating in the field of logistics and warehousing.
as Operations Country Manager (responsible for the operations of the freight division in Egypt)
2) Feb. 2001 till end of Feb.2008, "Maersk Logistics Egypt ", a multinational Danish-based company operating in the field of logistics.
Last position Land Side Services Manager
With proven experience in:
Ensure smooth operations and effective customer service for local services (trucking – clearance for export and import shipments).
Direct daily operational activities, maintain clear perspective of goals.
Implement a strategic course of action to attain results.
Coordinate functions in the development and implementation of programs
Leading to company competitiveness.
Confer with staff at all levels to facilitate growth and profitability for organizational Procedures and issuing monthly reports to each concerned department in order to improve their Performance where needed.
Handling Clients complains and follow it up with all concerned parties to reach required standards of satisfaction of the client.
Preparing Market research statistical reports.
Achieve the revenue targets ensuring delivery of gross and net margins, as per the business plan.
Instill confidence in clients and staff through service knowledge and the
ability to communicate all pertinent information.
Establish company/service credibility by displaying a total commitment to quality.
Investigate and analyze new business opportunities.
Consult with customers to assess needs and offer recommendations based on financial capabilities.
Deliver effective sales presentations to business groups and individuals,
utilizing creative and impressive techniques.
Establish a highly successful relationship with potential clients and skillfully closing sales by gaining agreement on the benefit of the service.
Solving outstanding invoices issues (external and internal)
Preparing P&L reports for actual (volumes and budget) every month and also estimates for the current month.
Preparing weekly reports for outstanding payments for the GTM (get the money) department.
Following Payments with Clients.

 Bsc Of Arts, English Dept.1993 - 1996, ENGLISH Department, May 1996.

 Excellent command of English and commonly used software packages.

• MS – EXCEL - WORD
• MS - POWER POINT
• MS - ACCESS



 Certificate of E-Driver’s license 2002
• EDI
• Inttra
• Comparison of e-channels
• Internet explorer
 Certificate of International Computer Driving License 2004

• Basic concepts on information technology
• Using the computer and Managing Files
• Word Processing
• Spreadsheets
• Database
• Presentations
• Information and communicating