IT/Business Analyst

Qualified professional looking for employment

Hewlett Packard, Palo Alto CA June 2008 – January 2009
(Implementation Partner: Rainmaker)
Business analyst

Lead Implementation of Peoplesoft Customer Relationship Management (CRM) solution for HP and eCommerce Site Development of www.hpconsumer-es.com

Responsibilities

 Completed a detailed GAP analysis of how sales team tracks customers and how marketing targets different consumer groups (current process) then charted out future process flow, aligning the solution with the improved business processes.
 Gathered business requirements via iterative workshops with Subject Matter Experts (SME) from finance, legal, sales, offshore call-center representatives and marketing division.
 Created Process flows for credit card processing with ICC (invoice credit collection) and received approval from internal team before presenting it to the Client.
 Converted Business Requirement Document (BRD) into Functional Requirement Specifications (FRS) by clarifying technical requirements.
 Collaborated with Data Analysts to define logic based on business rules for Extended service warranties and documented ETL process


Wal-Mart, Bentonville AR January 2008 – June 2008
Business analyst

 Created and compiled Business Requirement Document (BRD) and Functional Requirements Document signed off by business Stakeholders at Sam’s.
 Lead third party integrations meetings with vendors like – Kwikee systems, Adobe Scene 7, Endeca Search



Pelco, Clovis CA September 2006 – February 2007
Quality engineer


UCSF Alzheimer’s & Memory Center, Fresno CA January 2006 - August 2006
IT Analyst

 Wrote various SQL queries and created monthly/weekly reports based on requested patients criteria
 Automated network security updates and administered user password database Lead several presentations and training workshops to brief business users
 Designed data entry forms for UCSF medical centre customer and business use

Financial Aid department, Fresno CA November 2002 – December 2005
IT Analyst

BSc in Industrial Technology

C++ certified
Cisco Ceritified

Currently Residing in Kuwait
contact # : +965 67789708