Nearly 3 years experience in System Administrator

I am seeking a challenging technical position in a pleasant working environment, I am equally comfortable and qualified for either a Network Engineering and System Administration.

Company Name : Dreamee Mobile Software Solutions, Chennai.
Designation : System Administrator.
Period : 2006 August – 2007 September

Company Name : Futurenet Technologies India Pvt Ltd., Chennai.
Designation : System Service Engineer.
Period : 2007 December – 2008 July
WEB : www.fnetindia.com

Company Name : RPS Consulting Services
Designation : L1 Desktop Engineer.
Period : 2008 August – Till Date
Location : Deputed at WIPRO TECHNOLOGIES,
M-3, Ganapa Towers II, Hosur Road, Madiwala

M.sc Electronic Media
Anna University Chennai.

B.Sc Computer Science
J.A. Arts & Science College
Chennai.

• Attending Incidents assigned through Unicentre Service Desk v 5.5 Call Management System, based on Request Priorities and Closing them within SLA.

• Coordinating with Vendor’s for hardware replacement.

• Worked extensively in Installing, Configuring and troubleshooting of Desktops and Laptops.

• Handling Location users for their all kind of technical problems.

• Installing, troubleshooting and updating the antivirus in client systems.

• Configuring and troubleshooting on mail client application like Microsoft office 2003 and 2007.

• Troubleshooting on Internet browsers like Microsoft IE ver 6.

• Troubleshooting on physical Network LAN related issues.

• Configuring and troubleshooting on all kinds of data card issues.

• Configuring , maintaining and troubleshooting printers ( HP LaserJet )

• Management of user accounts and access controls to client data.

• Configuring Microsoft Outlook in Exchange Server

• Configuring the mails and troubleshooting on Blackberry devices

• Providing the Telephonic and Remote support.

• Configuring and troubleshooting on CISCO VOIP phones and assigning the name and no by using CISCO call Manager.