Administration/Customer Service Specialist

To increase the shareholder’s value and maximizing profit by improving the operational efficiencies and maximum utilization of the available resources. To find a challenging post to meet my competencies,skills, and experience.

jan 2008- present: underwriting/accounts assistant
Mayfair insurance company ltd
barclays plaza, 7th floor, loita street, nairobi

1. underwriting - general insurance
 issuing of provisional cover notes for new policies while awaiting the proposal forms.
 new documents registration.
 underwriting of various general insurance policies.
 endorsing and renewing of the expired policies.
 dispatch of the client copies of the policy documents.
 handling of client enquiries.

2. accounts
 debiting the monthly premiums for the preparation of monthly audit.
 maintenance of appropriate, efficient and timely filing system of the copies of accounts schedules.
 monthly audit of premiums for preparation of agent’s statement of accounts.
 dispatch of the agent’s copies of statements and receipts.

july 2007- dec 2007: accounts assistant
ebrahim & co. ltd
wazir house, moi avenue, nairobi.
 processing of invoices for the suppliers.
 monthly audit of the supplier accounts to facilitate payment.
 handling and settlement of customer accounts.
 annual stock taking and keeping records of fast moving merchandise.
 managing the bar-coding system
 banking of cheques
 maintenance of filling system of bank statements and other documents.
 monthly reconciliation of the cash book balances with the bank statement details.

jan’07-july ’07: sales representative
ebrahim electronics ltd
Ips building, kimathi street, Nairobi.
 preparation of customer quotations.
 maintenance of updated customer records.
 invoicing
 customer service

sep ’03- april’07: kenyatta university
Bcom (actuarial science option) degree
attained 2nd class honours – upper division

jan’02 –july’02: rewarding college, nairobi
certificate in computer operations
attained a distinction in;
- windows
- ms word
- ms excel
- ms access
- ms powerpoint
- ms coreldraw
- internet and e-mail

1998- 2001: rwegetha secondary school
kenya certificate of secondary education
an aggregate grade of b- (minus)

 Certificate of participation in the Annual ICT & Economic/Finance Conference at KCA main Campus

Date: 10th & 11th March 2006

Theme: Understanding the dynamics of doing business in modern technology environment.