system engineer
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Education: 4
Experience: 2 years
Relocation: Yes - Internationally
Career Objective
Interested in achieving a reward and challenging position where in my practiced experience, organization goals and advancement of my career AND to pursue a career in a growth oriented towards the growth of the organization.
Professional Experience
Organizing emphasis call center activities.
• Consult with other departments to devise information schedules and procedures
• Providing guidance /and full information for customer on choosing majors.
• Coordinating dissemination on information offered and procedures customer are required to follow.
• Working in customer care executive grade1.
• Attending all IT related calls at all the branch\dept users, as first level support and
• reporting back to desk service desk with solution and time to closure of calls
• New hardware ,package software installation\setup
• Working in service desk for receiving user calls and provide online support, also assigning the calls to onsite support engineers or other concern persons.
• Monitoring the status of branch\department communication lines on continued basis to ensure un-interrupted service and reporting to omantel for any online interruption.
• Coordinate with server support and development team for error handling.
• Coordinate with IT security team for activation of internet accounts.
Eductation
• Bachelors of Computer application with Honors
Bharathi vidyapeeth, INDIA 2004 / 2008
• Advanced Diploma in Business management
Maharashtra Pune, India 2007 /2008
• SAP Certificate 2007\2008
• High School Education (Science) 2002 / 2003
• Certificate from Microsoft certify (MCSE)
• Certificate Cisco certify (wire network CCNA)
• Certificate ccna certify (wireless network CWNA).
• Certificate in hardware and software.
Certification
• Advanced Diploma in Business management
Maharashtra Pune, India 2007 /2008
• SAP Certificate 2007\2008
• High School Education (Science) 2002 / 2003
• Certificate from Microsoft certify (MCSE)
• Certificate Cisco certify (wire network CCNA)
• Certificate ccna certify (wireless network CWNA).
• Certificate in hardware and software.
Additional Information
Operating Systems : MS. Word, MS. PowerPoint, Internet, MS. Excel, Photoshop, java, c++, oracle, vb, data base,
• Leader ship skills: Ability to lead others, Strong team coordination ,Team work, problem solving
• A positive & effective personality blended with strong work ethic.
• Excellent communication interpersonal skills.
• Keen and curious an attaining knowledge.
• Team player: able to bring enthusiasm &energy into group.
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