training coordinator

Seeking a challenging position in a people oriented customer care or training organization/bank with the opportunity for professional growth.

 Outdoor Sales
Employer: Cicel International Corporation
Duration: 7/2004 – 8/2004
Job description/title: responsible for company branch at el-serag mall
 Tele Sales
Employer: Mena Trade "Discount Card Saz"
Duration: 8/2004 – 11/2004
Job description/title: Tele Sales
 Team Leader
Employer: Mena Trade "Discount Card Saz"
Duration: 11/2004 – 2/2005
Job description/title: Team Leader
 Customer Service Team Leader
Employer: Zedny
Duration: 2/2008 – 11/2008
Job description/title: Team Leader
 Training Coordinator
Employer: Scitron Training & Consulting
Duration: 11/2008 – Till now
Job description/title: Training Coordinator

B.Sc. in Business Administration, Faculty of Commerce, Ain Shams University – Cairo, Egypt (2008)
High school: St. Peter Language School (2002/2003)

Organizing Member in Zedny Team for Human Development (NGO):
 Member in the location team summer 2006
 Member in the customer service team winter 2006 till winter 2008
 External accounts team training coordinator from summer 2006 till winter 2008
 Member in the fund raising team summer 2008 till now
 Leader of the customer service team (delivering customer care training as a part of my responsibilities)

Courses Attended

 Human Development Program – winter 2005 The program included:
- Self Management
- Leadership
- Communication Skills
- Problem Solving
- Self Learning
- Presentation Skills

 Team Building

 CELEMI Tango™ simulation game (managing tangible & intangible assets)