Senior system Engineer
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Education: 4
Experience: 6 years
Relocation: Yes - Internationally
Career Objective
. Seeking responsible & challenging position to work in Cutting Edge technology and contribute significantly to the organization
Professional Experience
1. Administration of Windows 2003 Servers includes DC, DNS, DHCP, Exchange and File Servers.
2. Administration of Antivirus Server (Symantec)
3. Consulting on HP Servers & storage
. Product line includes
• ProLiant ML - Modular Line servers viz., ML370 G5, ML 350 G5 etc.,
• ProLiant DL - Density optimized rack servers viz., DL380 G5, DL360 G5 etc.
• ProLiant BL - Blade servers P-class & the new C-class, Bl460c, Bl480c etc
Eductation
Bachelor of Engineering from university vishwashvaraya college of Enginerring , Bangalore.
Certification
MCP , Server + , persuing MCSC and VMware certification
Additional Information
• Handling Escalations and mentoring new representatives.
Worked in a 24/7 environment with an efficient team to meet the Service Level Agreement with the client.
Staffing
Driving the team to achieve the target
Scheduling adherence
Conducting meeting and training the new Agents.
Assigning new roles to the representative.
Report generation for forecast, service level. Average handling time
Maintaining Tool issue tracker
Generating weekly and monthly Productivity and AHT report of the team.
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