Murtaza Jaffri

To be an integral part of a professional team with entrepreneurial capabilities, hard working, dedication and discipline, and to achieve the corporate objectives as well as personal growth within the defined ethical and legal boundaries.

Achievements
„XGot permanent with in 6 months .
„XReceived performance awards in Running finance, Personal Loan & Credit Cards.
„XDesigned and Implemented policies and process flows in the launch of UBL Personal Loans / Running finance.
September 2007 to date Dubai Islamic Bank Karachi
Spervisor ¡V Unsecured Finance - CIU Consumer and Commercial Credit Division
„XPerforming UAT on Capstone (Decision Manager ¡V System for Secured / Unsecured Products)
„XContributing in making policy for Unsecured products by evaluating banking industry.
Additonal Responsibilities
Superviosr Auto Finance - CIU
Operational Process :-
„XEvaluate Cases as per delegated authority or recommend to higher approval authority where appropriate
„XEnsure that timely and quality service is provided to support business
„XContinuously review procedures and systems to recommend and implement improvements and enhancements
„XReview and analyze statistics relating to the performance of the Unit to ensure that operating processes are optimized and provide feedback to the Management

Service Quality / Delivery:-
„XEnsure that efficient and quality services are provided to both internal and external customers that meet or exceed agreed service standards
„XEnsure, in co-ordination with the ¡¥Policy & Invetigation¡¦ unit, the delivery of high quality customer service by an effective process and resolve customer complaint so as to minimize potential customer's attrition
Systems:-
„XParticipate in and recommend system developments and enhancements
„XParticipate in user acceptance testing (UAT) of system enhancements relating to the Unit
Operational Risk / Control:-
„XFormulate improvements in operating procedures and controls in order to effect improvement in efficiency, quality, cost savings and the risk environment
Human Resources:-
„XProvide and foster team spirit amongst staff in the Unit
„XEnsure adequate cross training across desks within the Unit so that backups are available to each desk

EDUCATION
November 2005 HIMS- Hamdard Institute of Management Sciences Karachi
MBA
1999¡V2003 HIMS- Hamdard Institute of Management Sciences Karachi
Bachelors of Science in Business Informatics (BS Hons.BI) 4 years
1997¡V1998 H.S.C, Govt. Dehli College Karachi
1995¡V1996 S.S.C, S.M Public Academy Karachi

SKILLS & EXTRA CURRICULAR
„XAbility to recognize good / poor quality credit risks and exercise judgement in making credit related recommendations while maintaining a balance between risk & reward.
„XGood analytical skills and the ability to recognize areas of risk to the business so that prompt and appropriate action may be taken.
„XAbility to handle large volumes of business and maintain service delivery.
„XAbility to develop / improve processes and controls in line with business needs accompanied by credit control requirements.
„XAbility to ¡¥think¡¦ and develop process flows and analyze opportunities to reduce costs.
„XAvid player of cricket, represented CIU team during inter department cricket matches.
„XMember of the table tennis team during school and university years.