it helpdesk analyst
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Education: 4
Experience: 3 years
Relocation: Yes - Internationally
Career Objective
I possess excellent interpersonal and analytical abilities; high level of drive and interpersonal skills;team player and ability to work under pressure; excellent communication skill and can work with minimum supervision.
Professional Experience
•Troubleshooting, analyzing and logging of all desktop problems and user inquiries.
•Software installation and CNL system update installation.
•Smartbadge support (Unblocking of Smartbadge, Smartbadge certificate renewal and other Smartbadge related issues).
•Providing CNL LAN account unlock and password reset services.
•JDE (J.D. Edward) Account Administration - account reactivation and password reset.
•Microsoft Office Support (Microsoft Outlook, Word, Excel, PowerPoint etc.)
•Provide support for CNL Applications
•Attend to customer emails sent to the Helpdesk mailbox.
•Provide proper escalations of problems to the next level of support.
Eductation
b.sc. computer engineering
obafemi awolowo university, ile-ife,
osun state,
nigeria.
Certification
mcp (microsoft certified professional)
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