Energetic, Sales, Customer Service or Client Relations executive

To work in an a well established organiazation with a healthy career growth path.I have Admin, Sales , Customer Service experiance.I would like to resume my career path in the Sales, Client Relations side or work.

August 15th 2004 to March 5th 2009
DIFC IT Coordinator /Office Administrator/Executive Assistant
SHUAA Capital Investment Company

§ DIFC office (Attending to all IT coordination using helpstar system.
§ Venders (working on quotations, preparing Purchase Orders, coordinating with accounts on payments & delivery).
§ Assisting CIO &IT Department. Including filing, tickets & hotel bookings
§ Assist with managing the office including the reception & coordinating between departments.
§ Answering helpdesk emergency calls during working hours.
§ All kinds of admin support required by coordinating with Administration.

2002- 2004
Al Arabiya (News Channel) MBC UAE
Directors Office (Executive Assistant)
§ Translate documents & contracts to and from English and Arabic.
§ Arrange meetings/travel schedules, calendars and maintained contact with the press.
§ Typing Arabic articles and letters, coordinate between different departments
§ Meet and great VIP visitors & presented a good image of the channel.

2000 - 2002
Zayed University in Dubai
Public & Cultural Relations Department

1998 – 2000
DHL World Wide Express in Dubai
Sales & Marketing
§ Generated new business of Arabic clientele mainly & maintained a good public image of the company.
§ Developed and implemented marketing strategies that would maximize profit.
§ Marketed and advised customers on the benefits of our products.
§ Pacify and attend to customers complaints & service problems effectively.
§ Extensive involvement managing client relationships at all levels including top 50 key account customers & non-traders.
§ Implement, control and monitor the rates and tariffs.
§ Targeted marketing of all Arabic-speaking clients in all other territories & gave presentations to prominent clients in order to reach monthly targets.

Manarat Jeddah High School 1987 to 1991
Received Thanawiya Amma (Science)
High School degree

-American University in Cairo 1992 to 1997
Received BA Degree in Arts
Psychology Major

1997 - 1998
“Our Home” orphanage in Lebanon
Social Worker

Provided moral and ethical support & assisted them with homework.
Organized trips and charity lunches for the children.
Prepared psychoanalysis for troubled children.

1994 - 1997
Cancer Institute of Egypt
Social Worker

§ Provided Psychoanalysis for children & gave moral support.
§ Helped them deal with body changes and eventually death.
§ Provided guidance and counseling for their mothers.
References, Certifications and degrees are available upon request.