Analyst

To work in a competitive organization and meet the challenges that I have never met before which would enhance my professional skills and thus engrave a winning path in the organization

Intelenet Global Services, Mumbai, India 9 Mayˇ¦03 ˇV Present
Team Leader MIS ˇV WFM
Job Profile :
„« Worked with the UK Rail as MIS/ WFM Executive, job included Capacity Planning, Forecasting and Scheduling, Handling client invoice and report, Maintaining schedule adherence.
„« Creating Standard Operating Procedures (SOP), Auditing and Analyzing data.
„« Handling all COPC related work for the process.
„« Creating Critical Error Trackers across for new and existing processes at Intelenet for the purpose of analyzing data for process level variation and improvement
„« Training and retraining the concerned departments (Operations and Quality) across all levels to use the trackers.
„« Troubleshooting problems faced by the concerned department regarding the trackers as and when they arise.
„« Validating the output generated by the trackers regularly.
„« Maintaining backups for all the trackers on a constant basis.
„« Assisting in the continuous development and testing of the Online Quality tool.
„« Helping the COPC team to prepare Dashboards for presentation as well to be submitted to Operation for process Level Analysis.
„« Creating Gages for Calibration session across all the processes.
„« Handling payroll, billing and invoice for the process.
„« Well versed with Blue Pumpkin WFM Tool for FSS (Forecasting, Staffing & Scheduling).
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Global eCMS, Navi Mumbai, India 21 Aprˇ¦02 ˇV 6 Mayˇ¦03
Customer Service Executive
Job Profile :
„« Worked as a CSE for Insurance Company in the UK (ALICO) American Life.
„« Appointed as a Verifier.

Bˇ¦Com --------------> Mumbai University
Diploma in Software -----> National Institute of Information Technology (NIIT)
Diploma in Business Management -----------> NMIMS