Motivated professional with the ability to coordinate and manage professional services. Accomplished track record of timely delivery services. Succe

Strong management skills with the ability to work in rapidly changing culture strategic planning and execution Strong influencing and negotiating skills at all levels of an organization. Proficient in all Microsoft Office applications,

2004 – 2008 Wired Commute
Strategic Growth Process Administrator
• Handled accounts 2.3 million monthly transit benefits for employees/employers
• Maintained direct contact for TPA to set up new accounts and resolve costumer issues
• Worked closely with the general managers of transit systems all over the U.S
• Assisted in developing and testing a new implemented system called “Smart Access Card”
• Monitored transit systems in Boston, New York, Maryland DC, and Chicago to improve customer service as well as the process

1999 - 2004 CFS – Consumer Finance Services
Sales Representative
• Lead the change effort to transform our sales and account management organization to a customer centric organization
• Maintained client relationships by working with internal service teams, maintained contact with clients through operations, calls, and visits
• Provided leadership and strategic direction, focused on sales and account management organization
• Ensured that the desired client experience from pre-sales to implementation was executed consistently
• Developed service standards, such as inquiry turnaround time
• Created an environment that values and rewards collaboration, mutual respect and results; lead by example
1997 – 1999 Ionics
Project Administrator
• Assisted in the development and the construction of water purification systems
• Kept a daily log of all transactions made throughout the day to and from our local distributors
• Maintained communication with current vendors to ensure quality performance
• Generated daily/weekly/monthly project status reports, assessments and evaluations

Wentworth Institute of Technology
BS Construction Engineering May 1998