Client Service Representative

•To join a position where my diverse experience and communication skills could be utilized and developed. •Field which increase my experience and my knowledge.

Agility Logistics
Pre-launch Team
Client Service Representative
•Job Purpose Statement

•To coordinate with the Client / Client Representative for transactional requirements and to ensure vide coordination with the planning Officer and the Transport Coordinators that the client orders are fulfilled well within the parameters of the Service level Agreement.

-Performance Indicators
•Data Creation on Exceed System.
•Generation, Printing & Timely Transfer of transactional documents.
•Maintaining FEFO integrity.
•Accurate updating WMS.
•Teamwork.

-Principal Accountabilities.
•Regularly coordinates with the Client / Client Representative for availing their requirements.
•Forwarding WMS generated documents to the warehouses vide the transport Coordinators.
•Clarifying issues related the integrity of WMS by all concerned.
•Compiling data to be finally transmitted onwards for stock replenishment.
•Regulating along with the stock controllers that data entered on WMS is accurate & up to date.
•Forwarding receipt confirmation to customer on regular basis, updating hold status as per customer request performing QC on all receipt confirmation report.
•Liaise between client representatives and warehouse for substitute products for outbound.

-Specific Responsibilities.
•Furnishes the Line Manager onwards, with reports regularly.
•Daily generation of transactional documents and relaying these to all concerned ASAP.
•Updating the system or ensuring data updating on the system is accurate.
•Verifying the TOS & KPI’s daily.
•Coordinates with operations / Transport coordinators to clarify client queries in the absence of the planning officer.
•Coordinates with the stock controllers on matters of system and operational anomalies and stock replenishments.
•Furnishing Monthly / Weekly Inventory Balance Expiry reports to the client.

Misr University for Science & Technology (MUST)
Mass Media & Communication
Broadcasting & TV
Overall Grade : Good
Graduation Date: 2005.

International Call Center Industry (ICCI), Sponsored by Xceed Contact Center, Berlitz, Dale Carnegie Ministry of Communication & Information Technology (MCIT).
Training including:
-Berlitz English Course
-The Dale Carnegie Course :
To build great self-confidence, strengthen people skills, enhance communication skills, develop leadership skills, & control worry and stress.

-World Class Customer Service.
-Tele-Sales for Contact Centers.
-Marketing and Global Communications.
-Business correspondence.
-Typing course.

Courses in AUC:
-Upper intermediate English conversation course.
-Upper intermediate English general course.

Processing in Certified Supply Chain Professional (CSCP),
Endorsed by: Association for Operations Management (APICS).

Computer Skills:
-Very Good knowledge of Microsoft office package.
-Very good knowledge of the Internet & E-Mail package.


Language Skills:
-Fluent linguistic skills, reading, writing, speaking in Arabic Language.
-Very good linguistic skills, reading, writing, speaking in English Language.


Personal Skills:
-Meticulous, punctual, competent, flexible, self-motivated, ambitious, quick learner, hard worker, having organizational, communication and presentation skills, having the ability to work individually and as an effective team member.
-Ability to work under pressure and to meet deadlines.
-Strong problem solving skills with the ability to generate creative solutions to work situations.
-Outstanding communication and negotiation skills.
-Ability to handle multiple tasks & arrange them according to its priorities.
-Ability to grasp new technology and concepts rapidly.
-Ability to make decisions on the spot.
-Strong problem solving skills with the ability to generate creative solutions to work situations