EZEKIEL ARTHUR

To prove my leadership skills, involving managing, developing, motivating teams to achieve their objectives and dedicating to maintain high quality standards.

WORKING EXPERIENCE

Four (4) Years working experience as a manager in the hospitality industry,
Eight (8) months industrial attachment with Ghana Tourist Board,
Seven (7) months experience in the communication industry (Radio transmission)
ORGANISATION STATUS
1. Hotel Messiah Manager
Takoradi April 2008 to date
Duties and responsibilities
ľ Handles all customer complaints
ľ Departmental training, promotions and maintaining the highest professional standards.
ľ Ensuring that the required profit margins are achieved in each sector.
ľ Prepare establishment budgets and helped in the advertising of the organisation.
ľ In charge of the staff team and responsible for seeing that all the duties necessary for pre-preparation for the service are carried out efficiently.
ľ In charge of records keeping and stocktaking
ƒæ Human resource ¡VInterview and hired employees who are seeking for an employment at the establishment.
ľ Recruit, train and upgrade subordinates skills of serving guest.
ľ Involved in management decision making such as budget planning, advertising tool to be chosen etc.
ľ Preparation of payroll on monthly basis
ľ Handling of all administrative matters
ľ Written of monthly operational report
Events organizer

EDUCATIONAL BACKGROUND

YEAR INSTITUTION PROGRAMME OFFERED
2001-2004 Cape Coast Polytechnic HND Marketing
Class of Division -Second Class upper
1997-1999 St.Mary¡¦sBoys High Sch.-Ta¡¦di Business Accounting
Research experience: impact of marketing in the mineral water industry.
Courses offered include:
ľ International marketing, communication skills, customer communication
ľ Analysis and decision, Marketing environment and operations
ľ Planning and control, project management ,market customer interface
ľ Quantitative studies,fianancial accounting, business law
ľ Research methodology, management information system(MIS)
ľ Computer literacy-Ms word , excel, PowerPoint, Access

EXTRA CURRICULUM ACTIVITIES
ľ Professional marketers Association of Financial Sec/Treasurer
Ghana student Cape coast polytechnic Branch June 2003-Sept 2004
ľ School of Business and Management studies Treasurer
Cape Coast polytechnic Branch June 2003-Sept 2004
ľ Workshop on Hotel customer mentality and
Customer service attitude Participant
ľ Workshop on service excellence by the Participant
3 consult group-Takoradi
ľ Workshop on hotel management training Participant
For hotel owners & Managers
Organized by Ghana Tourist Board and
International Finance Corporation (I.F.C)
World Bank Group

Special Interest listening to music and travelling
Referees:
1. Lawyer Seth Awuku 2.Mrs. Rebecca Mensah
Animens Chambers Managing Director-Hotel Messiah
Takoradi. Takoradi
Tel: 0243022027 tel: 03130426