Information Technology Management and Training

Seeking for the position of a Manager for Information Technology or related positions in an industry; utilizing my professional skills in IT and management (blending management and information technology).

SUMMARY OF Skills:
‾ Over Sixteen years experience in corporate training and management
‾ Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
‾ Proficient in training computer users of varied backgrounds; giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
‾ Strong help desk and customer service background: identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
‾ Ability to build, Upgrade, repair and maintain PC, and Laptops based on conducting tests and inspections of products, services, or processes to evaluate quality or performance
‾ Capable of determining appropriate network components in a multi-platform environment; including installing equipment, machines, wiring, or programs to meet specifications; by first considering the relative costs and benefits of potential actions to choose the most suitable one.
‾ Proficient in teaching, configuring and troubleshooting network hardware and software applications, like Microsoft Access, Excel, PowerPoint, Outlook and other relational database to various levels of learning
‾ Some knowledge of writing and modifying computer programs for various purposes: like SQL, MySql and Access, including use of Linux

6/2006 to Present City University of New York, Medgar Evers College, New York,
Adjunct Lecturer – Adult Continuing Education Dept
Teaching all levels of Microsoft Office Applications; such as MS Access, SQL, MS Word, MS Excel, MS PowerPoint and Outlook

10/99 to 01/2009 Katharine Gibbs College, New York, NY
lecturer – Computer Network Operations
INSTRUCTOR OF MICROSOFT CURRICULUM:
• Instructor of the Microsoft Office User Specialist curriculum such as the Office 2007, XP and 2003 Professional.

Client York Business Systems Inc. Jamaica, NY
Help Desk and Applications Analyst
• Provided user support on windows and windows NT environments
• Software and hardware troubleshooting for MS office 97/2000
• Trained end users on modern computer applications.

EDUCATION: Masters Degree in Telecommunications and Information Systems Management
Polytechnic University, Brooklyn, NY June 2004

Network Engineering
Xincon Technology School, New York, NY 1/97 - 12/98
• Microsoft Certified System Engineering
• NT Server and Workstation
• Internet Professional + Internet Specialist
• Microsoft Certified Trainer

Bachelor of Science, Data Processing & Business Management
Touro College, New York, NY Jan. 1990

PC SOFTWARE AND HARDWARE SKILLS:

Training, PC Upgrading and repairs, programming, computer help desk, and system administration. Windows Vista, Windows 2003, XP/2000, Windows 9X, Windows NT, Lotus notes, DOS 6.22, Windows 3.1. MS Office 2007, 2003, XP/2000 (Access, Word, Excel and PowerPoint Internet, FrontPage), HTML Web Design, Relational database, Cobol, RPGIII, JCL, Fortran and some knowledge of Unix..

NETWORK
SKILLS: LAN/WAN INSTALLATION & UPGRADING:
Windows 2000, NT Workstation & Server 4.0, Printers, Motherboards, Sound & Video Cards, SCSI Adapters, Hard Drives, CD-ROM, Monitors, Internet Information Server3.0, Windows NT 4.0 migration, GSNW and CSNW. Hub, Routers. Thinnet, Thicknet, RJ-45, RJ-ll, Token Ring, Bus, Ethernet, Bridges, Gateways, Tl and Multi-linking.


CONFIGURATIONS AND TROUBLESHOOTING:
Management Server, Firewall and Internet, Disk Duplexing, Disk Mirroring, Strip Set. Trust Relationship, Server administration, Internet connectivity, on NT, Novell, and Operating systems.

AWARD: Sam M. Walton Free Enterprise Co-Fellowship 2004- 05
Lead Students in Free Enterprise (SIFE) Team at Katharine Gibbs
School, New York, NY.

PROFESSIONAL MEMBERSHIP: 2002 to present
ACM (Association for Computing Machinery)
AITP (Association of Information Technology Professionals)

REFERENCES: Available upon request