Reem CV
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Education: 4
Experience: 7 years
Relocation: Yes - Domestically
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Career Objective
Seeking career-oriented position in multinational company, where my academic background, training experience & communication skills can be applied and further enhanced.
Professional Experience
(September 2007 –Present): (Promotion)
Customer Service Agent, Tier2 Xbox technical support, XCEED Telecommunications Company, Smart Village, Egypt.
Responsible for responding to Xbox‘s clients’ escalated cases from Tier1 plus handling Hot Escalation cases provided by Microsoft France and United Kingdom.
These cases are handled by dealing directly with the client using internal application betweenTier2 and Microsoft Mangers.
(December 2006 - September 2007):
Customer Service Agent, Tier1 Xbox technical support, XCEED
Telecommunications Company, Smart Village, Egypt.
Responsible for responding to Xbox's clients’, handle technical calls from France, Belgium and Switzerland.
(September 2002- December 2006):
Education Home (Dokki): French teacher for students of preparatory and secondary.
Eductation
-1998-2002: Bachelor of Arts French section, Helwan University, Cairo, Egypt.
Cumulative score: Very Good
Course work includes among others: Translation, literature, texts’ study,
Civilization, linguistics and Arabic.
-1990-1998: College De La Mere De Dieu (Garden city).
-1986-1990: French school of Gent, Belgium (baby class, primary
Additional Information
Special skills:
Computer: - Microsoft office applications: MS Word and MS Excel.
- Internet and Surfing through the Web.
Languages: - Arabic: mother tongue.
- Perfect command of French spoken and written.
- Good command of English spoken and written.
Hobbies: - Sports: swimming.
- Reading: politics news.
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