Ex: Customer Service Representative
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Education: 5
Experience: 5 years
Relocation: Yes - Internationally
Career Objective
Seeking a challenging position which provides opportunity for both greater responsibilities and future advancement.
Professional Experience
Globacom Nigeria Limited June 2006-Date
143 Ahmadu Bello Way
Victoria Island, Lagos State, Nigeria
Designation: - Customer-Care Representative
Responsibilities:-
• Receive and log customers’ complaints.
• Resolve customers’ issues.
• Tracks and gather information from subscribers and help to assess potential impact, as well as to evaluate the effectiveness of organization’s services.
• Involves in Customer Relationship Management by responding to variety of inquiries and information requests both internally and externally.
• Provides general feedback / report to Management.
Eductation
July 2004 – Sept. 2006: University of Ibadan, Ibadan, Oyo State.
• M.A. Communication and Language Arts
Aug. 1999-Sept. 2002: University of Ibadan, Ibadan, Oyo State.
• B.A. Communication and Language Arts (Second Class Upper)
Jan. 1995-Aug 1997: College of Education, Agbor, Delta
• NCE English / Social Studies (Credit)
Feb. 1989-June 1994: Ika Grammar School, Agbor, Delta
• School Leaving Certificate “O/L”
Certification
M.A. Communication and Language Arts, 2006
B.A. Communication and Language Arts, 2002
N.C.E. English/Social Studies
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