Customer Relationship Manager

To seek placement within a well established, reputed organization, and implement my expertise, techniques and strategies, to ensure consistent business growth of the organization.

22 April 2006-Till Date Al Tameer Holding Investments Sharjah, U.A.E
Customer Care Manager
Work Profile:
• Developed customer service policies and standards for the organization and department.
• Received Star Award for exemplary performance in the year 2007
• Handed over three major projects within one year.
• Organized the complete customer database and defined procedures for the CRM system.
• Selected as a super user among all business units for the new ERP system.
• Awarded as the best customer care team in customer satisfaction survey.
• Successfully handled the cancellation of two major projects.
• Helped the collection dept. in achieving a major yearly target.
• Performed the duties of a collection manager in the times of global crisis as per the company requirement.
• Introduced new policies to encounter overheads that later increased productivity.




16 May 2005-16 Feb 2006 Eurofone House Ltd. London, UK
Branch Sales Manager
Work Profile:
• Running of the Store with the aim to maximise its profit contribution to the Company and improving its commercial performance.
• Ensuring all team members are happy, morale is high and that manning levels are appropriate to the requirements of the business at all times.
• Delivering customer delight to all our customers and living and breathing the fundamental rules.
• Using a profit and loss report to manage expenditure.
• Ensuring that all branch procedures are carried out effectively and in accordance with company policy.

06 Dec 2004-13 May 2005 Orange PCS Ltd. London, UK
Assistant Manager
Work Profile:
• Created a long-lasting relationship with local customers, helped customers with their queries and also updated them with the specific services and functionality on their mobile phones.
• Customers were regularly updated with the upcoming technologies, their benefits, usage or how are they better from the former technologies.
• Assisting the manager in all aspects of branch operation including selling, employee management, customer relations, stock, visual merchandising, asset protection and training.
• Additionally, in the absence of the manager, all managerial duties were performed.

15 Sept 2003-15 Dec 2004 London Metropolitan University London, UK
MSc. in Digital Communications Networks, Merit
Developed specialist knowledge and skills in modern communications systems, including networking, modern signal processing and advanced topics in communications (Mobile, Wireless, Satellite). Also developed expertise in Networking with commercial and industrial applications.

1 April 1999-15 June 2003 University of Central Punjab Lahore, Pakistan
B.Sc. in Computer Science, GPA 3.4
Learned major theoretical and practical knowledge and skills required for a professional career in computing. Also examined the specification, design, implementation and testing of software packages, languages and systems according to the professional standards and within a code of ethics.

April 1996-June 1998 Pak/Islamia Higher Sec School Sharjah, U.A.E
High school in HSSC, Grade B
Basic knowledge of Science and computing.