do anything useful To your company
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Education: 4
Experience: 5 years
Relocation: Yes - Domestically
Career Objective
To work in a position that offers opportunities to: work in with a team ,obtain new experience to add to mine, use resources available effectively & efficiently , creates ,imagine using my own personality to be self satisfied
Professional Experience
In May 2007 until present Vodafone Egypt Maadi.
.Senior Customers Services Representative (Night Shift Team).
-Handling calls on all Skills (Core, medium, premium, platinum, I care, Collection, account angel)
-Handling customers’ complaints.
- Creating a smooth communication channel with other divisions within customer operations departments to resolve customer problems & requests when needed.
- Performing all need activities such as Task, I care applications, covering High Usage & Fraud in monitor Usage of roaming customers, Work force tasks to achieve required service level during night, some tasks of trade Line Support, Night Shift floor & System Management Centre (SMC).
- Providing high level of customer satisfaction.
- Following up all customers’ related issues & providing timely feedback to Vodafone, Egypt’s Premium & Platinum Customers.
- Providing Customers with right recommendations & actions.
In April 2005 until May 2006 Vodafone Egypt Maadi.
.Customer Service Representative.
- Supporting & Handling all call center segments.
- Handling all types of customers’ requests.
- Adhering to Customer Operations Department policies & procedures.
- Creating a smooth communication channel with different departments to resolve customer problems & requests when needed.
- Providing customers with recommendations, actions, performing standardized activities & tasks.
In February 2004 until December2004 Pan Arab Research Center (PARC).
.Business Analyst.
Collecting commercial data from all multimedia recourse & make classification then run reports to provide concerned companies with accurate information.
Eductation
Graduated from Faculty of Commerce
Cairo University.
2003
Certification
vodafone company
Additional Information
Talent for identify customer needs, present appropriate company product & service offers.provide exceptional follow-up. Track record of assisting in design & implementation of report procedures that labor costs & improve Customer-satisfaction rate. Demonstrated abilities to gain customers trust &
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