e-business

To pursue organizational goals towards developing practical information and technological skills, managerial skills and supports business growth and strategy in a competitive business environment in light of IT and Managerial best practices.

PROFESSIONAL EXPERIENCE
i. 2009 to Present Mobile Telecommunications Network (MTN Uganda)
(Zebra Telecom Mbale Service Centre)
IT/ Mobile Money Manager
• Setting up systems and strategies that aim at creating a sustainable customer base for mobile money transfer service with the company territory.
• Setting up and ensuring that the tills are in good conditions for the daily transaction of the business.
• Maintaining and updating the electronic float on the tills, ensuring that it’s sufficient enough for the daily transactions of the business.
• Daily requisitioning of cash float from the company’s account and ensuring it’s sufficient enough for the transaction of the business.
• Weekly replenishment of the electronic float from all the tills including all the branches.
• Transfer of the electronic float to all the 5 branches from the main server.
• Monthly reconciliation with the finance department.
• Preparing a weekly and monthly report about the faring of the business unit.

ii. 2008 to 2009 Mobile Telecommunications Network (MTN Uganda)
(Zebra Telecom Mbale Service Centre)
Assistant I.T Manager
 Configure and set GPRS on handsets and internet on computers and Laptops using the CDMA and GPRS platforms,
 Recommend software and hardware to be used at the Dealership,
 Install and troubleshoot hardware and software issues arising at the Dealer’s outlets,
 Maintain, upgrade and recommend timely repair of the I.T Equipment,
 Administer and maintain the Sales Database
 Handle the EVD server at the Dealership.
 Train staff in proper and efficient use of computer systems
 Maintain and ensure safety of company data company


iii. 2007 to 2008 Mobile Telecommunications Network (MTN Uganda)
(Zebra Telecom Mbale Service Centre)
Customer Service Advisor
• My core role is to swap the (spoilt, damaged, upgrade, blocked, stolen, faulty) service identity module cards (simcards) and advise the customers to handle their simcards properly with minimized difficulties.
• I offer honest and informative general customer services as pertains the company services and products such as internet connections, the ongoing promotions etc.

ACADEMIC INFORMATION

2004 – 2007 Makerere University Kampala
Bachelor of Business Computing (BBC)
2002 – 2003 Gombe Secondary School, Mpigi
Uganda Advanced Certificate of Education (UACE)
1998 – 2001 Bweyogerere Senior Secondary Schools, Wakiso
Uganda Certificate of Education (UCE)
1991 – 1997 North Road Primary School, Mbale
Primary Leaving Examinations (PLE)