Information Technology Manager/Expert

I am a professional and an adaptable team player with over six years experience in the IT Industry. Looking forward to add value to any industry in the area of network/system administration or any related field in IT.

Scancom Ltd, a member of MTN Group of Company, Head Office, Accra:
IT Service Desk Engineer Feb. 2009 – Date.
• Administer the day-to-day operational duties, tasks and closing portal tickets.
• Participates in and coordinates the identification and resolution of hardware, software, systems, and network problems as they occur.
• Provide supervision, oversees, and coordinates day-to-day activities of helpdesk issues reported to the service desk and have them resolved within the minimum possible time and maximum possible user satisfaction.
• Assists in solving complex problems on client’s PCs.
• Ensuring that documentations are kept up to date and relevant to operating activities.
• Coordinating and overseeing the development, implementation, modification and ongoing administration of software processes.
• Preparing monthly / quarterly schedule for 24 hour monitoring team.
• Ensuring that IT procedures are followed up by subordinates.
• Providing timely updates on problems and user requests and regular follow up on user ends.

Apam Catholic Hospital, Apam-Ghana:
Administrative Manager – ICT Sept. 2008 – Jan. 2009.
• Systems Administration using Windows 2003 Server, Microsoft Exchange 2007
• Responsible for Network Monitoring and troubleshooting all network problems.
• Extending the LAN to other offices of the hospital.
• Responsible for maintaining and upgrading and repair of the computers and their accessories.
• Ensure that the hospitals IP Phones are working 24/7.

Archbishop Porter Girls’ Secondary School, Takoradi-Ghana:
Physics and ICT Teacher Sept. 2006 – Aug. 2008
• Teaching Physics and ICT
• Offering ICT Support Service such as troubleshooting, repairs, maintenance and upgrades of the school’s server and two computer laboratories filled with over thirty computers.
• Working closely with internal departments to see how ICT could be used to enhance teaching and learning.

University of Cape Coast, Cape Coast
Research/Teaching Assistant April 2005 – June 2007
• Assisting lecturers in their academic duties
• Setting up the Optics and General Physics Experimental Laboratories for practical
• Marking all laboratory works of third and second years students

NIIT, Takoradi, Ghana
Certified Network Technician (Professional Level) Sept 2006- Feb 2007


University of Cape Coast, Cape Coast, Ghana
BSc (Hons) Physics – Classification: 2.8 Sept 2001- June 2005

Apam Secondary School, Apam, Ghana
SSSCE Jan 1997 – Dec 1999

• Introduction to Telecommunications – March 2009.
• Mastering Windows 2003 & 2008 Active Directory – Feb. 2009.
• Cisco Certified Network Associate – July 2008
• ITIL Foundation – Nov. 2008
• Certified Network Technician – Feb 2007.
• Fibre Optics for Optical Fibre Communication – October 2005

• Good team player and well organised
• Excellent presentation and communications skills (verbal and written)
• Ability to manage resources effectively and appropriately prioritise business requirements
• Strong Project Management skills
• Experienced in Systems Administration and Network Installation and Troubleshooting.
• Experienced in Wireless Local Area Network Configuration and Troubleshooting
• Excellent understanding of project office functions
• MS Word (Advanced)
• MS Excel (Advanced)
• MS Project (Advanced)
• MS PowerPoint (Advanced)
• MS Visio (Advanced)
• MS Outlook ‘E-mail’ (Advanced)