Mariam Fayez - Adminstrative assistant & Customer Service

Seeking a challenging career in a development entity within a friendly Environment through which I could apply and enhance my skills.

Executive Secretary, Arab Academy for Science and Technology (AAST)
MBA Department.
•Working with the Academy Dean assistant on Preparing/typing Program Exams.
•Conducting Internet research for Program Books Material.
•Preparing PowerPoint Presentations for the Program, Lectures.
•Acting as Customer support for Program Students, answering their phone inquiries about the Program details.
•Assisting Professors in their Travel arrangements, Hotel and Airline Reservations, locally and internationally.

Customer Service Representative, Acacia Club

Administrative Assistant for Technical Manager, Lecico for Ceramic Industries
•Assisting the Plant Technical Manager with his correspondence, Typing and sending E-mails, preparing and organizing incoming and outgoing daily mail.
•Registering incoming and outgoing mail: Arabic and French Faxes are translated immediately for non-Egyptians.
•Photocopying the daily mail for the serial files and distributing it to the departments/people concerned.
•Computer filing of all the incoming and outgoing mail on excel spread sheets and keeping track of missing copies (if there is any).
•Handling incoming telephone calls and making international calls for the Management members or the factory engineers and technicians.
•Translation of documents, contracts, letters and company regulations from Arabic to English and vice versa.

MBA : from 2008 - Till now
B.Sc. in Commerce - Major: Accounting - 2003
Faculty of Commerce - English department, Alexandria University
Grade: Good
General Certificate of Secondary Education,
Lycée Liberté School - 1999
Primary & Preparatory Education,
EBS School (English). 1996

English Teaching Program, American Center in Alexandria,
Upper Intermediate Level
Credit Department, NSGB Bank Jul 2001 – Aug 2001
Deposit Department, CIB Bank Jul 2002 – Aug 2002

•Familiar with Windows Operating Systems 95/98/2000/XP/Vista
•MS Office Word – Creating and Using Professional Templates, Fast Typing.
•MS Office Excel Spread Sheets – Building Organized Sheets for Tracking and analyzing Work related Data.
•Internet Research Skills – Helping managers easily find data and organize it in a presentable format.
•MS Office Power Point – Creating Presentations and Information Slides to support Managers.