Work experience Administrative , Manegement , Communication,Markiting,Customer service

To find suitable employment in professional organization, where my qualifications and skills can be utilized for my personal growth and organization's benefit.

11 Mar 2008 to 31 May 2009 – Gulf Bank, Retail Banking
• Position : Customer Relationship Officer
• Duties :
I. Providing front office customer service by receiving and guiding customers in the branch and provide basic services and assistance as required to fulfill the branch requirements.
1. Processing all non – cash activities such as credit card, check book applications, opening new
accounts, entering standing orders, loans, certificates, drafts, telex, SMS service, statement printing and ATM request.
2. Create, update and maintain relevant customer records.
3. Provide assistance to customers such as helping them with e-banking, using the ATM, filling out forms and escorting them to Relationship Officers or refer them to relevant person in the branch.
4. Carry out various administrative includes ensuring tidiness of the premises, availability of marketing brochures and assisting handling phone calls.
II. Visits
III. Marketing for bank product by phone
IIII. Sales & Cross selling opportunities

4 Mar 2007 to 10 March 2008 – Gulf Bank, Retail banking
• Position : Customer Sales Representative
• Duties:
I. Responsible for performing all counter related operations and transactions in compliance with the bank's policies and procedures.
1. Processing all cash activities such us deposit, withdraw, utility payment and charges.
2. Processing non – cash activities such as credit card, check book applications, opening new
accounts, entering standing orders, issue drafts, issue telex, SMS service, statement printing and ATM requests.
II. Sales & Cross selling opportunities
III. Generating customer referrals / leads by pro-actively identifying opportunity for sale to existing or potential customers, and forwards them to Relationship Officer / Senior Relationship Officer.
IIII. maintain relevant customer records
V. Visits

30 Aug 2004 to 1mar 2007 – Current Ministry of Education
• Position : Teacher
• Duties:
1. Teaches geology & biology to high school students
2. Preparing lessons on Power Point
3. Scientific research
4. Preparing exams
5. Visits
6. Administrative works

June 2004 - Bachelor of Science in Geology
• Kuwait University
• GPA of 3.2
June 1998 - High school graduate in science
• Aljaz`ar High School
• GPA of 3.88 ( % 96.5 )

May 2009, Selling and Cross Selling Advance skills
• Institute Banking Studies
June 2008, American Bankers Association – Relationships officer (ABA/RO)
• Gulf Bank
May 2008, English For Bankers
• Institute Banking Studies
Jul 2007, American Bankers Association – Customer Relationship Officer (ABA/CRO)
• Gulf Bank
March 2007, Combating Money Laundering & Terrorist Financing
• Institute Banking Studies
Sept 2005, ICDL
• Technological Destinations Institute

Languages

Arabic: Native language
English: Fluent in reading, writing and speaking

Computer Skills

Program Level
Microsoft Word Excellent
Microsoft Excel Intermediate
Internet Excellent
Power Point Intermediate

Other Skills

• Management
• Ability to multitask and perform under pressure
• Efficiency in Team work & communication
• Presentation in public
• Training & teaching
• Selling & cross selling
• writing

Career Interest

• Management
• Geologist
• Marketing
• Running a Business
• .Financial Services
• Administrator
• Banker Service Officer
• Customer Relationship Officer
• Customer Services officer
• Accountant
• Teaching,
• Training,
• Social work.