Manar Salah

To find a challenging position to meet my competencies, abilities, and my educational background.

• Executive Secretary, Translator and later Training Coordinator from November 2008 - present in Tag for Training and Consults.
• Manager Assistant from July to October 2008 in Sherif El Sheikh Office ( Consultants& Accountants)
• Training in HDBank, in Transactional Operations Sector from 1-7-2007 to 1-9-2007, and from 1-7-2006 to 1-9-2006.
Job Description:
• Perform all secretarial tasks including receiving and screening telephone calls, maintaining calendar of appointments, typing letters (English – Arabic), memos, and prepare daily agenda.
• Translate Human Resources and Management Courses
• Determine the appointments of the courses and select the appropriate instructors
• Read and analyze the incoming reports, faxes, emails, and letters to determine their significance and plan their distribution.
• File and retrieve the corporate documents, records and reports
• Type and record the corporate accounts (excel).
• Contact customers and answer their inquiries
• Conduct a survey on the customers’ satisfaction rate and the quality of the course
• Prepare the material for the instructors
• Intermediate between the instructors and participants
• Prepare and send the invoices to the customers
• Use power point to prepare the material

• University : Ain Shams University
• Faculty : Al-Alsun Faculty
• Department : English Section
• Graduation Degree : Good
• Year of Graduation : 2008
• Graduation Research : Translation
• Graduation Research Degree : Very Good

Qualifications:
Languages:
• English: Excellent
• French: Good
• Arabic: Native Language
Computer Skills:
• Microsoft Office 2003 (Word, Excel, Internet, Power Point)
• Microsoft Windows XP
Courses:
• Communication Skills
• Presentation Skills
• Good Rules for Customer Service
• Customer Care
• Cross Selling Techniques
Translated the following Courses:
• Managing Customer Service for Managers
• Customer Service for Tellers
• Good Rules for Customer Service