Talented and experienced professional with demonstrable skills in the field of Customer Service, Training, Human Resources and Information Technology

To obtain an active and responsible role in an organization where I can use and develop my skills into full potential thus contributing to the company’s growth and quality service.

Product Specialist
Bayt.com – The Middle East’s No.1 Jobsite
Doha, Qatar
June 2008 – Feb 2009


Cyber Analyst / Email Support
CONVERGYS Corporation Philippines Inc.
Northgate Cyberzone, Alabang, Muntinlupa City
July 2007 – April 2008


Customer Care Representative
CONVERGYS Corporation Philippines Inc.
Northgate Cyberzone, Alabang, Muntinlupa City
Oct 2005- July 2007


Call Center Trainer (Part-time)
Informatics Computer Institute - Bacoor
Habay, Bacoor, Cavite
Nov 2007- Jan 2008 & July –Aug 2007


On-the-Job Training
De La Salle University- Health Sciences Campus
Information Technology Center
Dasmariñas, Cavite
June – July 2005


Students’ Assistant
AMA Computer University Cavite Campus
Dasmariñas, Cavite
May 2003 – 2004

AMA Computer University Cavite Campus, Dasmariñas, Cavite, PH
Bachelor of Science in Information Technology, 2005
Dean’s Lister & Consistent Scholar under Subsidized Tuition Fee (STF) Program

Granby College of Science and Technology, Naic, Cavite, PH
Two – Year Desktop Publishing and Media Arts, 2002
Technical Education & Skills Dev’t Authority (TESDA) Scholar
Academic Excellence Awardee
Jaycees Leadership Awardee

Granby College of Science and Technology, Naic, Cavite, PH
One – Year Computer Programming, 2000
Technical Education & Skills Dev’t Authority (TESDA) Scholar
Academic Excellence Awardee

Completed CCNA 3: Switching Basics and Intermediate Routing V3.0, CISCO Laboratory, August 2005
Completed CCNA 2: Router and Routing Basics V3.0, CISCO Laboratory, April 2005
Completed CCNA 1: CISCO Networking Basics, CISCO Laboratory, December 2004

Dear Sir/ Madam,

Leadership, communication, organization and business development skills are inherent traits that are fine tuned through hands on experience.

Over the past 4 years, I have used my talents to achieve high level of knowledge regarding training, customer satisfaction, including the application of customer service standards, and handling complaints with immediate actions. Previously, I worked with Bayt.com, an online jobsite that has offices all over middle east, I was part of the aftersales team (Product Specialist), we are handling clients and assists them with their Recruitment needs.

Throughout my education and experience, I have gained the respect of colleagues, clients, and upper management as a responsible person who possesses effective and efficient organizational skills. I am accustomed to working in a fast paced environment where deadlines are a priority and handling multiple jobs simultaneously is a requirement.

Furthermore, I would welcome the chance to provide you with additional information to supplement what appears in my enclosed Curriculum Vitae. You may reach me at anytime convenient to you at +9746194687.