Egypt Zones accountACCOUNT

Overall SEVEN years hands on experience in IT industry as a Technical Consultant


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Education: 4
Experience: 7 years
Relocation: Yes - Internationally

Industry Experience
2 years Sales Engineer
5 years Information Systems/Technology

Career Objective

To annex a berth with an IT company offering opportunities for Technical Consultant where my experience and creative technical skills could be utilized to its full extent

Professional Experience

Work Experience:

Jeraisy Computers and Communication Services (Jan’2008 – Present)

Client: www.aramco.com
SAUDI ARAMCO. Dharahan, Saudi Arabia

Technical Support Engineer
Serve as the initial point of contact for resolution of desktop/workgroup-related
problems in a 55000-user environment. Troubleshoot, research, diagnose,
document, and resolve technical issues surrounding Windows NT, Windows 2000
Professional, MS Office, e-mail, Internet connections, and hardware/peripherals

Technical Responsibilities:

•Able to resolve problems over the phone as 1st call resolution and on-site with good customer service support
•Perform investigation of incidents, identifying and isolating source of hardware and software problem reported by users and provide resolution
•Capture, tracking and managing the overall resolution of all user problems/incidents.
•Image creation, configure and deploy new PCs, Notebooks and all IT peripherals and ensuring it's working conditions
•Provide support of Microsoft Operating systems and Office Suite of products
•Coordinate with Vendor(s) for hardware repair
•Configure email profiles on end-user system

Systems and Computer Services Center (HP Manufacturer), Riyadh, Saudi Arabia. (Dec’ 2003-Dec’ 2007)

Support Analyst
Serve as the initial point of contact for resolution of desktop/workgroup-related problems in a 500-user environment. Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows NT, Windows 2000 Professional, MS Office, e-mail, Internet connections, and hardware/peripherals.

Job Duties:

•Responsible for designing and implementation of customers’ network infrastructure.
•Help negotiate hardware, software, and circuit contracts for customers.
•Upgrade Cisco Routers, Switches and Firewall (PIX) IOS using TFTP.
•Purchasing of network related equipments.
•Writing reports and reviews/testing.
•Responsible for the verification of the Datacenter Network Project and Security Management.

Eductation

• Masters in Business Administration (MBA)
Pursuing Third Semester from Allahabad University

• Bachelor’s in Computer Applications (BCA)
Osmania University, India (2002)
Major: IT Hardware / Software

Certification

• Cisco Certified Network Professional (CCNP) (BCMSN Successfully completed)
• Cisco Certified Network Associate (CCNA) since August,2002 valid up to December, 2010
• Certified Microsoft Professional (MCP) after successful completion of certification For Managing and Maintaining a Microsoft Windows Server 2000 Environment
• Completed Training on MCSE and Cisco
• Completed Diploma in SAP – Basis Module, Web Fusion Pvt Ltd. India.
• Completed Diploma in Hardware Maintenance course, Bits and Bytes Pvt Ltd. India.

Additional Information


Technical Skills:

• Operating Systems : MS-DOS, Windows 98, Windows
XP/Vista and Windows 2000/2003/2007 (Professional & Server)
• ERP : SAP R/3 4.6C , 4.7EE
• Programming Languages : C, SQL & PL-SQL
• Packages : Ms office 97, XP/Vista, 2000, 2003 &
2007
• RDBMS : MS-Access & Oracle 8.0
• GUI’S : Visual Basic 6.0
• Methodologies : UML , SDLC, OOSD & MIS
• Internet Technologies : Html, Dhtml, JavaScript & XML

Technical achievements:

• Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues. Successfully resolve hundreds of issues monthly without requiring escalation to a higher tier.
• Recommended that new employees undergo training on desktop software applications. Achieved management buy-in, assisted in the development of courseware.
• Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software.
• Conducted research on proposed system upgrades and identified potential incompatibilities and technical problems and system user related issues.







Communication Skills:

I have good command over English language both written and oral. I have scored 6 Bands out of 9 in a test conducted by International English Language Testing System (IELTS)

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