IT Technical Support Engineer/Administrator

Seeking a challenging and competitive position with the strong emphasis on Information and Technology, where I can use my skills to create a high degree of satisfaction in your esteemed organization.

Since June 2005, Intertec Systems LLC, Dubai.
Technical Support Engineer.
Projects:
„« Currently working as IT Support Engineer in DOHMS. Attending to calls from the end users and trying to resolve them by connecting remotely to the desktops by using LANDesk. Maintaining service level agreement and ensuring all the calls have been resolved by their in-house Service Desk Application.
„« Worked in Directorate of Naturalization and Residency Dept. from July 2006 to March 2009 as a Technical Support Engineer providing support to more than 250 users. Work activities include providing support for various applications used such as e-forms, e-gate and visa applications. Also providing support for Citrix Clients and Sedco printers. Assigning Incidents (Support Calls) for other Engineers and assuring that all the tickets have been resolved using Alloy Navigator. Monitoring Data Center Operations and escalating issues to vendors in case of a failure.
Jan 2004-March 2005 PCS Industries Ltd., Mumbai.
Facility Management Service Engineer.
Projects:
„« Worked as a FMS Engineer at SIDBI Ltd. Providing Facility Management Support to around 200 users. Work activities Include installation and configuration of Lotus Notes and Citrix Clients. Giving support for general hardware, network and application related problems.
„« Worked as a FMS Engineer at IBP Co. Ltd. Work activities includes Maintenance of Windows 2000 Server loaded with MS Exchange 2000. Maintaining user accounts on Active Directory Service. Taking Backup on the server. Troubleshoot general Hardware and Network related problems.
May 2002- Dec 2003 ITSource India Tech. Pvt. Ltd., Mumbai
Associate Customer Support Engineer
Projects:
„« Worked as a Systems Engineer at UTI Securities Pvt. Ltd. Work activities includes maintenance of WIN NT Server loaded with MS Proxy Server 2.0 and Wingate Proxy Server 4.3. Prepared set of procedures for taking back-ups, and troubleshooting of General Hardware and Network Related problems of the Site. Installed Network Printers using HP Jetadmin ver. 3.02.
„« Maintenance of LAN/WAN at D-Nocil Crop Protection Pvt. Ltd. for a period of one month. Work activities included the WAN network management and day to day OFC operations. Installed Tellabs and RAD ASM modems on Cisco Routers (2600 and 3600 Series).

1998-2000 Board of Technical Education Maharashtra
„« Diploma in Electronics and Telecommunication.
„« Secured 60.76% in Final Year.
1997 Maharashtra Board Maharashtra.
„« Secondary School Certificate.
„« Secured 71.43%.
Additional Qualifications: Advance Hardware and Networking Course From Solution World (Authorized Wipro e-Peripherals Training Center).

Accredited Platform Specialist ¡V HP Desktops, Workstations and Notebooks.

„« Configuring, installing, managing, monitor and troubleshooting of Windows NT/2000/2003/2008 Servers.
„« Internet applications related protocols, services and resolving issues like spam mails and Virus.
„« Provide support via telephone & E-mail by taking control of the remote client via RAdmin or LANDesk.
„« Extensive experience working with MS Active Directory and MS Domain Group Policies.
„« Maintain & Troubleshoot network infrastructure technologies (Switching, Cabling, etc.)
„« Configuring ADS, DHCP, DNS, etc.
„« Efficient in managing IT Services by using ITIL based Service Desk Applications like Alloy Navigator.
„« Taking backups using NT Backup.
„« End user support.
„« Installation and Troubleshooting of HP Proliant Servers, HP Blade Servers (DL, ML and BL series).
„« Installation and Configuration of RAID.
„« Working knowledge of Citrix ICA Client.
„« Installation of Symantec Norton Antivirus Corporate Edition and Trend Micro on Servers and Clients.