customer service/PR
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Education: 4
Experience: 9 years
Relocation: Yes - Internationally
Career Objective
Looking for a challenging opportunity where I can explore all my qualifications and talents.
Professional Experience
May 2007 till present: Reservation Supervisor at Sheraton Doha hotel&Resort
Handling faxes .Emails telephone calls for rooms
Reservation both individuals and groups, filling
Paper work, handling Government groups and
Most of the revenue reports,whatis more handling all the shift.
May 2006- March2007 :Front office shift leader Sheraton doha Resort Convention Hotel.
Handling check-in, check-out guest requests and satisfactions
Working in different shifts and busy times. Resolving guest
Complains and filling paper works .these are some Conferences which I attended at Sheraton Doha hotel:
(Gulf countries conferences 2006) (Doha 2006Olympics)(Democratic conference 2007) (Grand price2008)(Doha annual Tennis tournament). Doha international Conference for telecommunication and other national Conferences and meeting.
September 2005-March 2006: Guest Service agent Le Meridian Heliopolis Cairo Egypt.
Handling check-in, check-out guest requests and satisfaction, Working in different shifts and busy times. Resolving guest Complains and filling paper works.
June 2004-October 2005: Front Desk Reception Sheraton Royal Garden Giza Egypt
Working as telephone operator, business center Guest service center and front desk reception.
July 2002-June2004 :Senior Sales Manager Asama Group Trading Egypt
Managing a group of sales persons, making targeting and plans.
July2000-June 2002: Sales Team Leader Lord for shaving Egypt.
sales persons and distributing plans with cooperation of sales manager
January 1997-May 2000: Sales person DR.Chabrawchy Co. Egypt
Working as sales person selling the company products over Egypt .
Eductation
June 2000 Social work academy, Cairo Egypt
Certification/diploma.
June 1994 Gamal abd El Nasser school Cairo Egypt
High school or equivalent.
June 1991 College Patriarchal school Cairo Egypt
Primary school or equivalent.
Certification
Higher university diploma and thw the best upseler certificat from starwood hotels company.
Deffirent traning certifictes within the hotel.
Additional Information
Knowlegible in office work:words excel and microsoft outlook.
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