customer service manager/other

* genuine desire to work in a challenging capacity with a growth-oriented organization that offers rewarding and exciting career opportunities to sustain productivity and to with others achieve organisational goals profitably,timely and accurately

Work Experience:
Oceanic Bank Int’l Plc, Dawanau branch Kano, October 2008 to date.

1. MARKETING EXPERIENCE

• Attending to customers.
• Opening of accounts (deposit mobilization)
• Processing Pay Advance Salary Scheme (PASS), Consumer Loans, QLS etc
. Processing of investments (booking and liquidation)
.Managing existing customers/relationship management
2. OPERATIONS EXPERIENCE:

Customer service:
-Opening of accounts (savings, current, domiciliary, investments, corporate flagd )
-Issuance of cheque books to customers
-Cheque allocation (system allocation for network recognition)
-Mandate/Image scanning and Upload
-Debit card/master card/credit request
-System alert creation
-Processing various official documents to customers
-Treatment of references
-Data Update (kyc)
-Cheque confirmation
. - checking customers’ balances
-Cheque request
-Account closure
-Account reactivation/freezing/lien etc

* E-Business;

-Issuance of debit cards to customers
-Processing customers application/request for debit card
-card hotlisting
-Pin reset
- Treatment of cash dispute (transaction dispute)

· BULK TELLER:
· Cash receipt
· Cash confirmation
· Stc/registration.


3 Nedjox limited 2007-2008
Prepare
Experience:

a) Sourcing of contracts from clients
b) Managing customer/client relationship
c) Monitoring and supervision to ensure timely completion of projects
d) Sourcing of new customers
e) Proposal and contracts negotiations
f) Contractual and technical follow up with clients locally
g) and control as built documentation and planning

Education:
Bachelor of Science in Economics, 2007
University of Maiduguri, borno state.
Second Class Upper Division (2-1)

Senior School Certificate Examination, June 2003
Oxford International Secondary School, Kaduna.

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