customer service manager- logistic manager- shipping & transport manager

new challenge in new industry which make me innovate & to put my expirience in a way which will make me rediscover my talents.

RECENTLY

Title: Customer Service & Agency Head of Dept. (Alex Supervisor)
CMA-CGM
Since Jul 1998:
Customer Service Inward Dept. at CMA-CGM Egypt for Navigation
Promoted 2004 in CMA-CGM to be:
Customer Service senior & Agency Senior

2006: Customer Service & Agency Head of Dept. (Alex Branch)

JUN 1996:

Sales Consultant {Egyptian Australian CO}

Majored in Real-Estate & Time Share

Aug 1997:
Sales at Inward Dept. {Quick Cargo}

Jan 1998:
Sales Executive in APL {American President Line}

[1 month export dept., 5 months inward dept.]

EDUCATION: 1996

University: The Arab Academy for Science, Technology & Maritime transport
[AASTMT]
College: Administration & Technology

Major: Business Administration

Grade: V. Good GPA: 3.07

COURSES:
- International Marketing {taken through the college study}

-Quality Customer Service {what to serve & how to serve, customer categories, creating ways to satisfy the clients & the need for the CRM nowadays}

-Dangerous goods in Maritime Industry {seminar concerning the IMO degrees, the goods that can be transferred, the safety measurements that could vary from country to another & the environment pollution}

-Communication skills (KPMG-Hazem Hassan) {the talent of listening, the body language, how to communicate to others & the better way to write a message}

-Towards a better service in Maritime Ind. (Organized by Chamber of Navigation)

-Retaining customer service relationship (American Chamber) {using the CRM in keeping & developing the data, what exactly the customer needs & the changes in his demands, how tough to keep a client, forecasting about the customer demands & how to keep the customer loyal to ur CO}

-Logistic & International Transport (AASTMT)
{Logistics Management & Supply Chain Management, Logistics Operation Management, Transport Management & Economics, The Role of Freight Forwarders & Logistics Services Providers, Multimodal Transport Operations & INCOTREMS & Logistics Information Systems & E-Commerce}

-Container future in the Middle East & the effects on the ports (PTI-AAST)
The challenging & the obstacles in the container ind. & the economic crises effects, the decision maker plans to face such crises