Customer Services

To qualitatively accomplish organizational goals with the combination of experience, performance, teamwork and initiative and to diversify my talents with the tremendous challenge that professional career offers

• Hamam International Dubai, U.A.E February 2007- 2009
Customer Services- Team Leader
- Providing Guest with wide range of VIP services, privileged network
- VIPs assistance, providing the Best of the Arabian Hospitality
- Assisting management with Top VIPs visit and officials
- Full Support With Commercial Team to reach the target
- Assisting management with Top VIPs visit and officials

www.hamaminternational.com

• Royal Wings Aviation Services Dubai,U.A.E
Sales Team leader-
Guest Relation supervisor
March 2006-January 2008
www.royalwings.net
• Jumeirah International-Dubai airport Dubai, U.A.E
Guest Services Supervisor February 2005 – March 2006
www.jumeirah.com

• Jumeirah Beach Hotel. “LHW” Dubai, U.A.E
Guest Relations Supervisor August 2004 – January 2005
www.jumeirah.com
• Burj Al-Arab Hotel. “LHW” Dubai, U.A.E
SNR Captain January 2000 – July 2003
www.jumeirah.com
• Sheraton Jeddah Hotel & Villas.”LHW” Jeddah, Saudi Arabia
Team leader January 1999 – December 2000
www.sheratonjeddah.com
• Ain Mariem Hotel Bizerte, Tunisia
Team Leader January 1997 –December 1999
www.residenceainmariem.com.tn

• Hotel Management School High Technical Institute of Tourism
(Diploma of Hotel Management) 1990 - 1992
• Certificate of Baccalaureate Mila - Algeria
(Abdulhafid Boussouf) 1989 - 1990
• Le Petit Lycee De Mila Mila Algeria
(High School) 1986 - 1988
• Al Maarif Primary School Constantine ,Algeria
(Primary School) 1977 - 1983

• Hotel Management School High Technical Institute of Tourism
(Diploma of Hotel Management) 1990 - 1992

• Hotel Management School 1992
• Certificate of Professional Ability 1992
• Sheraton Guest Satisfaction System 1997
• Certificate of Excellence 1997
• Certificate of Achievement
• Best Hotel of the Year Award 1997
• Fire Safety Incentive Course in Sheraton Jeddah Hotel and Villas
• The Silver Platter Award
• Employee of the Month – Burj Al Arab Hotel
• Guest Services Training – Burj Al Arab Hotel 2003
• Certificate of Service (recognition award for completing 3 years)
• Certificate of Appreciation 2003
• Employee of the Month – Jumeirah Beach Hotel
• Department Task Trainer 2004
• Introduction to Interviewing
• Performance Appraisal
• Fundamental of management training
• Coaching Training
• IQR Reviewer Certified