Information Technology/Business Analst
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Education: 4
Experience: 3 years
Relocation: Yes - Internationally
Career Objective
I am now looking to progress into a management position within the ICT sector. I am keen to find a new and suitably challenging role within an organization with strong I.C.T policy and infrastructure.
Professional Experience
October 2007 – Jan 2009 EQUITY BANK
RELATIONSHIP OFFICER
A Technical Field officer (T.F.O) of Busia branch
Roles
Configuring users to the mail server using Ms Exchange 5.5 and exchange 2003
• FAB (Finacle at Branch) server administration.
• Maintenance and troubleshooting of all I.T equipments and the Branch ATM's. (Wincor ATM's).
• Training user on the use of current systems, new systems and bank I.T policy
• Resolving the user's problem.
• Installation and configuration of AVAYA and management of Avaya systems.
• Ms 2003 server installation and configurations.
• LAN set up and configurations.
• Enforcing system security policy through regular Anti-virus installations and upgrades.
Jan 2009-Date EQUITY BANK
I.C.T SOLUTION CENTRE (HELPDESK)/I.C.T PROJECTS (Siebel C.R.M Analyst)
• Offering the first line of support including systems, network and hardware to users in all Equity bank branches in Kenya, Uganda and Sudan.
• Joined the I.C.T projects team whose roles are;
- Appraisal of overseas software vendors
- Studying the systems
- Business requirements gathering
- Mapping the business requirements into the new system
- End user training of the new system
- Roll out of the system across all branches in the Equity bank group.
Eductation
Bachelor of Science in Information Technology (Jomo Kenyatta University Of Agriculture and Technology)
Certification
I.T.I.L (information Technology Infrastructure Library) certification.
Additional Information
I am an enthusiastic and dedicated professional with extensive experience across all areas of I.C.T and project management. I am an exceptional leader who is able to develop and motivate others to achieve targets. I can demonstrate a strong ability to manage projects from conception through to successful completion. I am a motivated and proactive individual with a logical approach to challenges; I perform effectively even within a highly pressurized working environment and capable of meeting strict deadlines.
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